Heidi Breitsprecker

Experience

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  Iowa Air National Guard

  Sept 2001 - Oct 2012

  Knowledge Operations Manager

  I am the Base Knowledge Operations Manager for approximately 23 individuals. I am also the Base Publications and Forms Manager, Privacy Act Manager, Freedom of Information Act Manager, Records Manager, Advanced Content Manager, Top Level Site Owner, Automated Message Handling System Administrator and Mail Center Operator.

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  Bonneville Power Administration

  Oct 2012 - Jan 2014

  Information Technology Specialist (CUSTSUP)

  IT Communications Coordinator - Work collaboratively with team members, project managers, organization managers, public affairs and other clients to create and disseminate communication materials and messages that foster an awareness of impending IT activities, a greater understanding of IT processes, projects and initiatives. Identify and resolve issues and problems; preparing and updating manuals, instructions, and operating procedures; providing information and assistance to customers; evaluating established methods and procedures, and preparing recommendations for changes in methods and practices where appropriate. Develops and presents IT orientation and assistance to new employees. Show less

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  9th Marine Corps Recruiting Command

  Jan 2014 - now

  Information Technology Specialist

  I am in charge of all Tier 1 and Tier 2 support for 85 individuals to include computers, telephones and multi-functional devices. Our organization spans five states and thirty-six offices.