Martin Vrbka

Experience

• 

  NK Langa s.r.o.

  Nov 2018 - May 2019

  Translator

  • Translation of technical texts ranging from instructions to patentdocumentation. • Understanding variety of technical topics in order to provide precisetranslation

• 

  Hays

  Jul 2019 - Nov 2020

  Recruitment Researcher - Engineering / IT

  • Consistently meeting my short and long-term targets (KPI's). • Handling clients complaints and requests with empathy and composure. • Answering calls, responding to emails, and on some occasions speaking with clients face-to-face. • Searching and handling candidates as well as taking care of all their needs and requirements during the whole process. • Trained, coached, and supervised new staff members.

• 

  DESO development

  Nov 2020 - now

  - Responsibility for two development teams and their day to day operation with focus on achieving their individual sprint goals. - Product ideas and backlog items refinement. This also include prioritizing items based on market needs as well as company goals. - Participation on company decision making and strategies with cooperation with stakeholders.- Overseeing and implementation of most the company processes based on scrum methodology.- Responsibility for emergency and risk management. This means reacting on situations requiring immediate attention, organizing reaction teams and later on analyzing these situations in order to implement counter measures for the future.- Leading role in multiple projects and working in close cooperation with customers or external partners.- Overseeing and managing release process, ensuring smooth deployment of finished product to the customers. - Administration of internal tools such as Jira a related products. Show less - Department Leadership: Led and enhanced the Support and QA teams, ensuring continuous improvement of processes and team efficiency.- Cross-Team Impact: Played a pivotal role in bridging support and development teams, ensuring alignment on objectives and resolving inter-departmental dependencies.- Customer Projects: Managed escalations and high-priority issues for customer projects, delivering timely solutions that enhanced client satisfaction.- Product Influence: Collaborated with the development team to integrate feedback from support and QA into product improvements, resulting in more robust and user-friendly solutions.- Process Optimization: Established and refined workflows for the Support department, driving operational excellence and cross-departmental synergy.- Quality Assurance: Supervised QA operations, ensuring product reliability and alignment with customer expectations through rigorous testing protocols.- Release Coordination: Managed release schedules and deliverables, bridging communication between development and support teams.- Technical Mentorship: Provided advanced technical guidance to the Support team, enabling capacity building and effective issue resolution.- Tool Administration: Administered Jira and other tools to streamline task tracking and project management. Show less

  • Head of Product Development / Product Owner

    Mar 2024 - now

  • Head of Support Department / QA Team Lead

    Sept 2021 - Jul 2024

  • Technical Support Representative

    Nov 2020 - Sept 2021