Olivia Staniszewski

Experience

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  Wayside Family Restaurant

  May 2011 - Jul 2016

  Server and Hostess

  Assisted guests with making menu choices in an informative and helpful fashionDelivered exceptional service by greeting and serving customers in a timely, friendlymannerEffectively communicated with kitchen staff regarding customers needs and requestsRegularly checked on guests to ensure satisfaction with each food course and beverages

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  Rachel's Mediterranen

  Jun 2015 - Sept 2015

  Summer Team Member

  Communicated clearly and positively with coworkers and managementTook necessary steps to meet customers needs and effectively resolve food or service issuesServed fresh, hot food with a smile in a timely mannerAccurately assisted guests with food orders over the phone

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  Ellicott Hotels

  May 2016 - Feb 2019

  Assisted in the daily operations of the front office including, check-ins & outs, setting up reservations, room selection, and special requestsHandled guest complaints to ensure they are satisfied with the service they are being providedManaged IHG Rewards Program and works to train and motivate front desk team to increase membership enrollments and recognition by a goal of 5% each month Handled training and scheduling of other employees to ensure a productive and profitable environment Show less

  • Assistant Executive Housekeeper

    Jul 2018 - Feb 2019

  • Guest Service Representative

    May 2016 - Jul 2018
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  Alpha Sigma Alpha Sorority

  Jan 2017 - Jan 2018

  Social Chairman

  Planned and implemented the annual formal event for 100 active and past members to foster the improved social environmentExecuted approximately 15 local social gatherings with other clubs to grow new and work on current relationshipsArranged budget for all different aspects of events and distributes it to appropriate areasArranged contracts with different vendors and venues utilized in different events

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  Buffalo Lodging Associates, LLC

  Feb 2019 - Nov 2019

  • Executive Housekeeper

    Jul 2019 - Nov 2019

  • Manager In Development

    Feb 2019 - Jul 2019
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  Ellicott Hotels

  Nov 2019 - Aug 2021

  • General Manager

    Oct 2020 - Aug 2021

  • Director of Sales

    Nov 2019 - Oct 2020
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  Buffalo Lodging Associates, LLC

  Aug 2021 - now

  • Sales Director

    Apr 2023 - now

  • Hotel General Manager

    Apr 2022 - Apr 2023

  • Area Operations Manager

    Aug 2021 - Apr 2022