Youssef Abbas

Experience

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  Appen

  Jul 2018 - Sept 2021

  Social media evaluator
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  Eagle direction

  Aug 2018 - Jan 2019

  Social media moderator

  - Reviewing and moderating comments, messages, and posts to ensure compliance with community guidelines and company policies.- Responding to user inquiries and addressing any issues or concerns in a timely and professional manner.- Collaborating with the social media team to develop and implement moderation strategies and best practices.- Monitoring and reporting on social media metrics to track engagement and community growth.- Utilizing tools such as sentiment analysis to identify and respond to potential crisis situation- Assisting in developing and implementing social media campaigns and promotions. Show less

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  Eventy

  Aug 2019 - Sept 2022

  - Develop and maintain consistent, high-quality content across all social media platforms, including crafting and editing posts and enhancing customer engagement through alignment with the company's brand identity.- Efficiently handle a substantial daily volume of social media posts.- Conceive, execute, and oversee influencer marketing campaigns.- Initiate, design, and implement effective social media campaigns.- Generate periodic reports analyzing social media performance and assessing its impact.- Conduct situational analysis reports for potential clients.- Contribute to the development of innovative strategies through brainstorming sessions.- Provide guidance and mentorship to interns and new employees.- Assist in identifying target audiences and planning media campaigns.- Manage and optimize Facebook advertising campaigns.- Adjust plans and budgets to achieve optimal media mix and maximum ROI.- Provide regular updates and reports to clients, summarizing progress and results.- Moderate all social media platforms for all assigned accounts.- Promptly address customer complaints or forward them to the appropriate team for resolution.- Report any incidents of brand attack to the alert team.- Engage with customers through interactive posts to increase brand engagement and foster customer relationships. Show less - Establish a moderation profile incorporating account information, frequently asked questions, and a protocol for handling customer complaints.- Manage incoming messages and comments through various social media platforms, applications, and websites.- Compile and maintain comprehensive Google Sheets to record leads, complaints, job requests, and customer reviews.- Implement a daily follow-up process to ensure that all responsible accounts adhere to proper lead collection and complaint resolution procedures.- Monitor and evaluate team performance to ensure efficient and effective operations.- Generate and distribute timely client reports to keep them informed of any updates.- Communicate and enforce knowledge base updates to ensure that the team is fully aware of any changes.- Provide prompt and comprehensive support to customers by addressing their concerns through social media platforms, applications, and websites.- Conduct regular data sheet reviews to guarantee completeness and accuracy. Show less

  • Social Media Marketing Specialist

    Jan 2020 - Sept 2022

  • Community Manager

    Oct 2019 - Jan 2020

  • Digital Marketing Intern

    Aug 2019 - Oct 2019
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  Mobiuspace

  Sept 2020 - Jan 2023

  Social Media Specialist

  - Overseeing and maintaining social media accounts on platforms such as Facebook and Instagram.- Developing and publishing weekly content for Facebook and Instagram.- Organizing and scheduling a weekly content calendar.- Utilizing keywords to improve search engine optimization and increase visibility.

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  Al Rowad Al Arab

  Sept 2022 - Jun 2023

  Senior Social Media Marketing
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  Gulf Islamic Investments

  Aug 2023 - now

  Corporate Communications Officer