Experience

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  Westminster university

  Jun 2010 - May 2013

  Aided students with academic schedule planning and registration through the use of highly sophisticated software to register, schedule and plan the students path towards graduation while informing them of relevant college requirements and policies. Motivated students to meet educational goals and decide a career path while working closely with different offices to ensure goals for the student were being met. Used customer service skills to answer phones and greet people at the office, maintained confidentiality (FERPA) at all times. Show less

  • Peer Academic Advisor

    Jan 2010 - May 2013

  • Resident Advisor

    Jun 2010 - Jun 2012
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  Skywest airlines

  May 2012 - May 2013

  Flight operations intern

  Assisted in day to day operations of Flight Operations and Inflight departments by supervising the crew's adherence of company SOP's and FAA Part 121 requirements, managing the front desk and updating company manuals, aeronautical charts and company documents at the base. Utilized Microsoft Excel in depth in both a parking brake release and APU vs. GPU projects to develop cost-saving measures that were presented to senior executives who implemented recommendations.

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  Jetblue

  May 2013 - Jun 2014

  Focus primarily on Inflight Performance metrics & dashboard, Bluebucks pay per performance, Customer Retention program, Sharepoint and e-file support, process improvement and analysis as well as other projects and initiatives as assigned. Supported the Inflight Safety Program by creating and developing the Irregularity reporting program (IIR) through the use of AQD for data analysis and trending. Performed policy change recommendations to Inflight and Stakeholders in different departments while assisting with the Airbus A321 through the completion of SAI's. Utilized technical writing skills to write, design and edit the Inflight Safety Newsletter and Website while becoming familiar with all operational company manuals.

  • Analyst Inflight Quality and Performance

    Jan 2014 - Jun 2014

  • InFlight Safety Intern

    May 2013 - Jan 2014
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  Virgin atlantic

  Jun 2014 - Nov 2015

  Provide input to overall online and interline pricing methodology to establish Virgin Atlantic/Delta as a leader in its markets through the use of company designed, SITA, ATPCO, Diio, TM1, BO and Showcase advanced analytical software. Deliver and implement pricing strategies and optimize opportunities for incremental connecting revenue and traffic. Constantly evaluate previous decisions and ensure results match or exceed expectations. Make and Implement recommendations through the use of market knowledge and continuous evaluation to maximize performance of Virgin Atlantic and the Delta Air Lines/Virgin Atlantic Joint Venture. Show less Responsible for monitoring and gathering information on competitor fares for the Delta Air Lines - Virgin Atlantic Joint Venture through the use of SITA, ATPCO, company designed advanced analytical software and the in-house revenue management system. Provide relevant information on Virgin Atlantic’s response to competitive action in the market and propose changes based on current environment. Recommend and implement pricing decisions in all market segments and ensure fares remain competitive at all times. Deliver ad-hoc reports ran from DDS, TM1 or Showcase software, perform thorough analysis of the results and make recommendations and presentations based on the data. Show less

  • Pricing Strategy

    Jan 2015 - Nov 2015

  • Market Pricing Analyst

    Jun 2014 - Jan 2015
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  Qatar airways

  Nov 2015 - Jan 2017

  Pricing and business development manager uk&i

  Develop Business Development strategy with the objective to maximize long-term revenue, profit and passenger numbers for Qatar Airways from all of the UK & Ireland. Negotiate strategy, pricing products and sales initiatives while influencing both internal and external parties in order to ensure revenue maximization. Create, implement and update local business plan for the financial year, setting KPIs for core commercial teams including the corporate, leisure and direct segment while outlining the direction of Qatar Airways. Introduce, discuss, agree and implement revenue management and pricing strategic direction in order to ensure market competitiveness. Monitor market development proactively to determine areas for revenue growth or creation through the implementation of different market, pricing inventory or sales strategies as necessary. Manage team of two Business Analysts and one Pricing Analyst to meet commercial needs of the UK&I and to assist the station to meet budget. Show less

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  British airways

  Apr 2017 - May 2023

  Manage the Sales Planning and Strategy on the Atlantic Joint Business, representing British Airways, American Airlines, Finnair and Iberia while collaborating with marketing, revenue management, leisure sales, network development and commercial performance to maximize revenue. Utilize internal and external data analysis software to drive and implement revenue or volume opportunities while formulating a strategy for the AJB leisure through analysis of markets, competitors and industry trends. Lead relationship between sales and oneworld and champion relationship with network development. Show less

  • Flight Crew Recruitment and Resource Planning Manager

    Mar 2022 - May 2023

  • Flight Operations Resource Planning Analyst

    Jan 2021 - Mar 2022

  • Ancillaries Product Owner

    Mar 2018 - Jan 2021

  • iCSP Fleet Cabin Crew

    Mar 2018 - Sept 2020

  • Sales Planning Lead

    Apr 2017 - Mar 2018
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  Ryanair - europe's favourite airline

  May 2023 - now

  Pilot