Experience

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  Infosys

  Nov 2016 - Feb 2020

  Responsibilities:• Working as a Java developer in Clarify thin client.• Worked on Tortoise Hg for check-in and code delivery related activities.• Usage of Amdocs process manager for creation and modification of .bpm,.par process files.• As a Developer, handling all the duties and work assigned to this position efficiently.• Communicating with Designers and understanding business requirements to develop the same.• Provide detailed function Point Analysis and Effort Estimation.• Responsible for the development, implementation, and support of the Change Requests(CRs)• Responsible for timely delivery of code and Unit Testing. Show less

  • Sr. Systems Engineer

    Nov 2018 - Feb 2020

  • System Engineer

    Nov 2016 - Nov 2018
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  Ssl zen

  Nov 2020 - Aug 2021

  Technical support specialist

  SSL Zen, an open-source WordPress security plugin that is used by 50,000+ websites ranging from startups to government agencies and highly recommended by industry leaders such as Kinsta and Envato.* Resolving issues related to plugin installation and setup. * Providing mail support related to technical plugin-related problems. * Arranging Zoom call meetings to have one-to-one communication to help the clients with thesetup. * Wrote technical documentation/guides to set up SSL certificates, troubleshooting common errors.* Writing detailed user stories, feature requests, bug reports using JIRA.* Performing tests to ensure bug has been fixed. Creating test hosting env and domains on different Web hosting platforms ex GoDaddy, Hostgator, Hostinger, etc for testing the bug fixes. * Experience working with Stackpath CDN as part of the plugin.* Succeeded in getting more than 490 five-star reviews for offering the best technical support. Show less

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  Carelon global solutions

  Sept 2021 - now

  Software developer