Deep Enrich
Nokubonga ngwane
227 followersTimeline
About me
IT Consultant
Education
University of kwazulu-natal
2016 - 2018Business administration and management, generalUniversity of kwazulu-natal
2016 - 2018Bachelor of business administration - bba business administration and management, general
Experience
Ethekwini municipality
May 2005 - Dec 2010Service desk technician
University of kwazulu-natal
Dec 2010 - nowTelephonic and face to face ICT Support.Project CoordinationSecond level troubleshootingTrainingPre and post service follow upCompile and complete reports as required by managementCommunicate and liaise with suppliers Create and compile training materialsDepartmental administrationEscalate queries as and when requiredAnalyze and pick up on trends in order to escalate and minimize down time
Information Technology Consultant
Mar 2017 - nowInformation Technology Consultant
Mar 2017 - nowCall Centre Co Ordinator
Dec 2010 - now
Licenses & Certifications
- View certificate
Creative insights: renaldo lawrence on elearning
LinkedinJan 2022
Certified associate
Blackboard- View certificate
Itil foundation level
PeoplecertFeb 2023
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