Experience

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  Bosquez chiropractic & wellness center

  Mar 2009 - Dec 2015

  Patient relations associate

  Accurately and confidentially conducted pre-exam interview to capture patient health history, questions and concerns prior to treatment.Managed filing of insurance and workman’s compensation claims on behalf of patients to ensure treatments are covered whenever possible.Processed payments, ordered supplies and managed inventory.

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  Guardian life

  Jun 2016 - Aug 2016

  Project management intern

  Spearheaded rollout of Yammer to Appleton branch office to increase communication and streamline workflow.Responsible for teaching best practices, basic and advanced functions to a diverse professional audience.Authored tips, tricks and technique documents for internal office reference; other reports as requested by Business Analyst Manager.

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  Form and fitness health club

  Feb 2017 - Feb 2019

  Front desk manager & speed coach

  Managed customer experience including but not limited to giving tours, processing and inputting member data, filing insurance paperwork, returning lead generation calls to support membership goals.Conducted membership experience tours to provide insight, and generate discussion on customer wants and needs.Instructed ages 8-18 “Speed School” classes designed to develop and enhance basic athletics: agility, acceleration, balance and sportsmanship.Oversaw stock and inventory levels; ensured a clean and safe environment. Show less

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  Katz consulting llc

  Jun 2017 - Sept 2018

  Social media specialist

  Supported sales goals utilizing Constant Contact as high touch approach to current andpotential new client business opportunities.Designed graphics, published newsletter, and highlighted products specific to clientindustries.Managed general office functions including accurately placing orders, creating productoverviews for clients, managing inventory, and stock.

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  Johnson controls

  Jul 2018 - Jun 2023

  Develops and implements standard operating procedures for customer/employee administrative functions, identifies best practices and drives usage across entire Learning & Development organization.Coordinates scheduling for over 55,000 learning hours across multiple domains including Fire Detection Technical Training, Fire Detection Sales Training, and HVAC Technical Training. Successfully partners with JCI Fire Detection Sales Team to onboard 100+ new dealers, builds and maintains dealer relationships, ensures dealer training requirements/needs are met in accordance with contract stipulations Show less Managed multiple, simultaneous sales learning programs across Fire, Security, HVAC, and PDNA domains in both sales and technical learning teams. Produced and facilitated Virtual Instructor-Led Training for sales learning programs. Created and maintained a North American wide learning dashboard that provides learning and financial performance data to learning and company leadership. Analyzed feedback from learners to assess course strengths/weaknesses and provided foundational information for ROI projects. Show less Coordinated scheduling for multiple Johnson Controls Institutes, branch locations, and customer sites, including instructor scheduling, facility availability, materials coordination, catering, and training equipment. Provided consulting regarding optimal enrollment, scheduling, and logistics practices regarding HVAC training.Established and enforced registration, scheduling, and cancellation policies and procedures. Created purchase orders, generated cross charges, and worked together with our purchasing/accounts payable teams to ensure accurate and efficient billing practices. Show less

  • Technical Training Administrator

    Jun 2021 - Jun 2023

  • Commercial & Technical Learning Analyst

    May 2019 - Jun 2021

  • Learning & Development Coordinator

    Jul 2018 - May 2019