Experience

• 

  Southwestern company

  Jun 2009 - Sept 2009

  Door-to-door salesperson

  - summer college internship in USA, to provide all things necessary to carry out the work in the area designated by the company- doorstep direct selling books, educational games- independent contractor - responsibility for own actions- acceptance of orders- delivering orders-solving customer problems

• 

  Ibm

  Apr 2012 - Dec 2012

  Compliance analyst

  - to ensure that adequate and effective security processes, controls, and lifecycles are followed and aligned to deliver compliance with security policy and regulatory requirements- communication within the departments of the company, bringing people together to manifest controls that reflect workable compromises as well as proactive responses to current and future information security risks

• 

  Partners group sk

  Dec 2012 - Mar 2016

  Senior consultant

  - financial intermediary on trade- independently expand database of clients- acquisition and customer service- preparing financial plans and servicing their financial portfolio- preparation to lower management- communication with financial institutions and negotiation terms for customers

• 

  Swep

  Jan 2016 - now

  - maintenance of work performed by external part on EUC and Managed Services- first line contact person for external part, drives improvements in the delivered services- first line contact person internal at SWEP for services provided by external part in EUC and managed services, responsible for escalations of tickets not proper handled- review and maintain the SLA level for SWEP from services provided by external part, present in IT management meetings- Competence with ServiceNow solution. Drives changes in this platform for projects within SWEP as project leader- responsible for procurement process with external part- participates in CAB meeting- involved in Audit work Show less

  • IT and Data Analytics Manager

    May 2024 - now

  • IT Service Manager

    Jun 2021 - Apr 2024

  • Business Intelligence Administrator

    Apr 2018 - May 2021

  • Decision support systems analyst

    Jan 2016 - Mar 2018