Gail Coleman

Experience

• 

  AIRBORNE EXPRESS

  May 2001 - Apr 2004

  ASSISTANT MANAGER/DRIVER

  Facilitated the delivery and retrieval of packages * Managed the preparation, and dispensation of over 20 employees Prepared and Conducted Staff Meetings / training sessions* Acted as customer service representativeSKILLS | Proficient in Microsoft Excel, Power Point, Word, Jenark and OneSite Systems

• 

  UPS Freight

  Apr 2004 - Aug 2007

  Acted as negotiator for past due 6.5million dollar national LTL freight account portfoliosActed as collection agent for past due accounts /keeping a daily quota of 70 customer service callsTroubleshoot invoice disputes. Prepared /corrected daily & weekly accounts receivable reports * Acted as negotiator for past due 6.5million dollar national LTL freight account portfolios* Acted as collection agent for past due accounts /keeping a daily quota of 70 customer service calls* Troubleshoot invoice disputes. Prepared /corrected daily & weekly accounts receivable reports

  • 3pl collector

    Apr 2004 - Aug 2007

  • 3PL COLLECTOR

    Apr 2004 - Aug 2007
• 

  Estes Express Lines

  Aug 2007 - Mar 2009

  RECEIVABLES ANALYST

  • Identified those problems, which prevented customers from paying invoices on time • Acted as collection agent for 5million dollar LTL freight past due accounts. • Troubleshoot invoice disputes. Prepared /corrected daily & weekly accounts receivable reports

• 

  F&W Management

  Mar 2009 - now

  Rental Agent

  Oversee 100 unit tax credit property, collecting, posting and depositing rentConducting & Processing annual & interim tax credit re-certifications Processing and interviewing new applicantsProcess and maintain work orders, staff schedules and payrollAssist with inspections, and preparation & execution of weekly and daily reports

• 

  T-Mobile

  Jan 2014 - now

  Customer Service Representative

  Answering incoming customer inquiries regarding mobile devices use ,billing and payment. All while providing accurate and reliable information in a professional and knowledgeable manner.