Deep Enrich
Laura Vargas
79 followers
Costa Rica
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About me
Technical Operations Supervisor
Education
Cisco
2020 -CCNP Routing & SwitchingCisco
2019 -CCNA Routing & SwitchingCisco
2019 -CCNA Routing & SwitchingCisco
2019 -CCNA Routing & Switching
Universidad Estatal a Distancia de Costa Rica
2018 - 2021System Engineering In progress
Experience
Sitel Group
Sept 2014 - nowTechnical Operations Supervisor
Dec 2021 - nowCisco TAC Manager - Data Center Switching
Jan 2020 - Dec 2021Technical Support Engineer - Data Center Switching
Apr 2017 - Jan 2020Floor Support Representative
Apr 2016 - Apr 2017Customer Service Trainer
Apr 2015 - Apr 2016Customer Service Representative
Sept 2014 - Apr 2015
Licenses & Certifications
Scrum Master Certified (SMC)
CertiProfJun 2022
Cisco Certified Network Professional Routing and Switching (CCNP-RS)
Cisco Networking AcademyFeb 2020Cisco Certified Network Associate Routing and Switching (CCNA)
Cisco Networking AcademyJul 2018
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