Experience

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  Part owner

  Aug 1996 - Feb 2005

  Baldwin concrete
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  Baldwins conrete

  Aug 1996 - Feb 2005

  Part owner of baldwin concrete
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  Duke university

  Oct 1999 - now

  Customer service supervisor

  Manage and receive incoming calls from our customers and insert them in the EAM maintenance system so the mechanic can repair and or trouble shoot. Also deal with API time adjusts has needed and assist in verifying api time. I prepare fixed prices and delegate alerts to other team members. Handle customer complaints and resolve customer issues and complaints has needed.