Experience

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  Cummins india

  Aug 2015 - now

  • Responsible for failure investigation of CIL warranty engines, Recon warranty, and CECO warranty at the HHP Rebuild Center.• Conduct thorough investigations on failed field engines brought in for rebuilding and failure analysis.• Possess extensive knowledge in failure investigations, including inspection techniques for cylinder blocks, crankshafts, camshafts, connecting rods, pistons, and push rods.• Proficient in ECM calibration, electronic engine troubleshooting, and the use of tools such as multimeters and INSITE software. Show less • Posted at SECL Gevra area overseeing a population of 120+ engines.• Managed various dumper models including BH60 (QSK19MCRS/QSK19HPI), BH100 (QST30), BWS70 (KTA38C), BH150E (QSK50MCRS), and BELAZ 240T dumper powered by QSK60HPI.• Also worked on BEML excavators powered by QSK19MCRS and Surface Minors of L&T and PUZLONA powered by KTA38C, as well as Wirtgen surface minors powered by QST30C.• Responsible for generating FIR, FSR reports, and monitoring engine availability.• Commissioned India’s first set of all six 240T dumpers powered by QSK60HPI.• Assisted dealership teams in improving key parameters including MTTR, RECT, NPS, RFT, and 4Hrs. Show less • Deputed at Cummins dealership M/s Karm Sales & Services in Jabalpur, Madhya Pradesh.• Worked as a Service Engineer, handling day-to-day customer complaints across various segments and applications in 10 districts of MP.• Specialized in addressing critical complaints and performing troubleshooting in segments including Railways, Power Gen, agriculture, construction, and industrial applications.• Responsible for generating FSR (Field Service Report) and FIR (Failure Investigation Report) for critical failures and sharing them with the dealership and team.• Provided education and support to dealership teams for effectively resolving critical failures. Show less

  • Senior Customer Support Engineer( Catastrophic failure inspector of Warranty and Contract Engine)

    Oct 2022 - now

  • Senior Field Service Engineer ( Project Incharge| Service Advisor| Dealership Response Team)

    Mar 2021 - Oct 2022

  • Senior Field Service Engineer( Project Incharge)

    Mar 2019 - Mar 2021

  • Senior Field Service Engineer( Full Maintenance Contract Incharge)

    Jan 2018 - Mar 2019

  • Filed Service Engineer

    May 2016 - Jan 2018

  • DET

    Aug 2015 - Apr 2016