Experience

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  Chalhoub group

  Nov 2010 - Apr 2021

  • Achieved and surpassed sales targets consistently through proactive sales techniques and exceptional customer service.• Cultivated strong relationships with clients through personalized assistance, product knowledge, and effective communication.• Maintained accurate sales records and reports, including daily sales summaries, inventory counts, and customer feedback, to support decision-making and performance evaluation.• Participated in regular sales meetings and performance reviews to discuss progress, challenges, and opportunities for improvement, contributing to a collaborative and goal-oriented team environment.• Assisted in maintaining accurate sales records and reports to track performance and identify areas for improvement.• Contributed to developing and managing the weekly roster to ensure adequate staffing levels and optimal coverage during peak hours.• Utilized effective sales strategies to upsell and cross-sell products, resulting in increased average transaction value.• Worked closely with the marketing team to supply data from promotional campaigns aimed at increasing foot traffic to the store.• Managed inventory levels to ensure product availability and minimize out-of-stock situations.• Provided ongoing product training to team members to enhance their product knowledge and sales skills.• Resolved customer complaints and issues promptly and effectively to ensure customer satisfaction and loyalty.• Maintain high standards of visual merchandising housekeeping in term of cleanness, display and stock rotation.• Implement all merchandising as per the brand's visual merchandising guidelines. Show less • Utilized CRM (Customer Relationship Management) software to track customer interactions, preferences, and purchase history, enabling personalized and targeted sales efforts.• Actively participated in promotional events and marketing campaigns to drive customer engagement and increase brand visibility.• Resolved customer inquiries, concerns, and complaints in a professional and timely manner, fostering positive customer relationships.• Assisted in merchandising efforts, including product displays, signage placement, and inventory management, to optimize visual appeal and product availability. Show less • Successfully attained sales targets through the application of advanced sales techniques and in-depth product knowledge.• Prioritized selling and upselling strategies to maximize revenue generation.• Upheld and enhanced guest experience standards to foster strong customer loyalty.• Effectively communicated with customers to understand and fulfil their needs, consistently meeting or surpassing their expectations.• Diligently maintained cleanliness standards and prepared stock inventory, actively participating in inventory management processes. Show less • Demonstrated a willingness to learn and adapt to different sales techniques and strategies under the guidance of experienced sales professionals.• Engaged in active listening and effective communication with customers to understand their needs and preferences, ensuring a personalized sales approach.• Participated in sales training sessions and workshops to enhance product knowledge and sales skills.• Contributed to maintaining a positive and welcoming store environment by assisting with cleaning and organizing tasks.• Supported inventory management efforts by assisting in stock replenishment and conducting periodic inventory checks.• Collaborated with team members to execute promotional activities and events aimed at driving sales and increasing customer engagement.• Provided prompt and courteous customer service, addressing customer inquiries and concerns to ensure a positive shopping experience.• Demonstrated a strong work ethic and dedication to achieving team goals, while continuously seeking opportunities for growth and development in the sales field. Show less

  • Client adviser at Gifts Own Concept

    Apr 2017 - Apr 2021

  • Sales Executive at Carolina Herrera outlet village

    Sept 2016 - Mar 2017

  • Sales Executive at Saks Fifth Avenue

    Dec 2012 - Aug 2016

  • Beauty Consultant at Christian Dior Perfume

    Nov 2010 - Nov 2012