Experience

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  Cpfl energy

  Aug 2006 - Sept 2009

  Customer service

  • Responsible for receiving customer calls with the aim of providing information and resolving customer issues in the first contact; Knowledgeable about processes, SAP CRM/CCS operating systems, and areas involved in customer service; Proactive in seeking knowledge and problem-solving solutions; Provide information in accordance with established procedures; comply with current regulations in the electrical sector; address inquiries; record services and complaints with appropriate direction.

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  Bradesco

  Feb 2010 - Dec 2010

  • Worked as Assistant Relationship Manager for corporate clients, establishing good rapport with various clients, gaining recognition within the team, and delivering positive results for the branch. These actions led to my placement in a new role within the Bank's Prime unit. • Worked in the Administrative area, monitoring reconciliations, verifying documentation, and managing cash flow, maintaining a job rotation between back-office work and cashier duties; Provided customer service, directed problem resolution at desks, and indirectly promoted services while assisting customers. Gained recognition within the team and received short-term awards for achieving goals, leading to internal promotions. • Duties included providing guidance and clarification to clients regarding banking services; Back-office activities within the branch, actively participating in training for improved service; Document and spreadsheet verification, gaining a general understanding of the branch's operations.

  • Business Manager

    Aug 2010 - Dec 2010

  • Business Agent

    May 2010 - Aug 2010

  • Business Assistant

    Feb 2010 - May 2010
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  Bradesco prime

  Dec 2010 - Feb 2019

  Relationship manager

  • Portfolio Manager with over 300 high-net-worth clients with an estimated average value of R$ 19.7 million, directly involved in financial planning and wealth management for clients, providing the best market guidance related to the current economic landscape; Serving the needs of both individuals (PF) and businesses (PJ), including corporate and industrial demands, while interacting with the local context; Specialist in selling retirement plans, insurance, and various investments; Responsible for 12 KPIs, with a fundamental role in the agency's results; Performance management rated as 'Superior Results'; Experience in Service Sales, Business Negotiations, and 'Prime' Customer Service. Show less

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  Bradesco

  Feb 2018 - Mar 2020

  Account manager

  • Portfolio Manager with over 780 active clients with an estimated average value of R$ 3.5 million, directly involved in financial planning and wealth management for clients, providing the best market guidance related to the current economic landscape; reporting to the Regional Director; Specialist in selling products such as retirement plans, insurance, and various investments; Currently responsible for 18 KPIs, with a fundamental role in the agency's results; Performance management rated as 'Above Average Results'; Expertise in Service Sales, Business Negotiations, and Customer Service, absorbing their demands and offering On-Demand solutions for their needs. Show less

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  Ella always bella concept

  Mar 2020 - Mar 2023

  Commercial operations manager

  Co-owner of a Women's Fashion Store, responsible for Purchasing, Product Sales, Financial Management, Sales Team Management, Market Management, Cost Management, and Logistics. Operated successfully during the pandemic, utilizing social media and e-commerce for order receipt and product delivery.

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  M&a law

  Jan 2024 - Mar 2025

  Gerente de projetos sênior

  •Gestão de Pessoas e backlogs; •Gerenciamento do andamento da iniciativa, atendendo e auxiliando as frentes de trabalho compostas pelos stakeholders; •Reuniões e entrevistas com clientes afim de comunicar decisões e resultados;•Planejamento, execução e coordenação dos Projetos Imigratórios;•Monitoramento de indicadores(KPIs); •Acompanhamento dos cronogramas, recursos e qualidade do projeto ; •Responsável pela confecção dos cronogramas, timelines, apresentações e documentos de todo projeto;•Acompanhamento de budget, forecast e orçamentos provisionados; •Gerenciamento dos riscos do projeto, promovendo planos de mitigação de curto, médio e longo prazo. Show less