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Shireen Kasim

Shireen Kasim

Customer Service Representative

Followers of Shireen Kasim64 followers
location of Shireen KasimEast Godavari, Andhra Pradesh, India

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  • Timeline

  • About me

    community operations specialist at Uber

  • Education

    • MIT World Peace University

      -

  • Experience

    • Concentrix

      Apr 2017 - Apr 2018
      Customer Service Representative

      Delivered exceptional customer service by promptly and courteously responding to inquiries, resolving issues, and ensuring customer satisfaction.Collaborated with cross-functional teams to escalate complex issues, contributing to prompt resolution and customer retention.

    • SG Analytics

      Mar 2021 - Jun 2021
      Corporate Social Responsibility

      Conducted research on best practices and emerging trends in CSR, presenting findings to the team for potential implementation. Contributed to developing and implementing strategies focused on improving environmental performance, fostering social responsibility, and enhancing corporate governance.

    • Uber

      Jun 2021 - now
      Community operations specialist

  • Licenses & Certifications