Robert Dsouza

Experience

• 

  Stream Global Services

  May 2009 - Dec 2009

  Support

  • Trouble shooting Software and Hardware for HP laptops• Identifying the root cause of the problem and finding the right solution

• 

  Three UK

  Jan 2010 - Jan 2012

  CSA

  • Worked as a Support Advisor and trouble shooting on issue related to mobile network• Trouble shooting issue related to Handset Software• Trouble shooting issue related to 3G network and escalating to get the issue resolved• Promoted to network team which dealt with identifying issue with Network Mast and Bandwidth

• 

  Wipro

  Jan 2012 - Mar 2014

  Server Administrator

  • Troubleshooting Hybrid Rich co-existence issues between on-premise and cloud servers. In depth troubleshooting for Office 365 client facing applications.• Configuring and troubleshooting Issues with Federation Trusts and Organization Relationships.• Troubleshooting Cross forest issues on Mail flow, Availability, AutoDiscover.• Worked with Active Directory Migration tools like ADMT, DirSync (ILM) for Exchange Online.

• 

  Next Generation Solution

  Mar 2014 - Dec 2014

  Messaging Administrator

  • Working as an Messaging Specialist for Microsoft Exchange Online • Handling a user base of 120 users. • Automated and executed Office 365 procedures utilizing Windows PowerShell• Resolved tenancy technical issues and monitored Office 365 systems.• Administered and supported Office 365 and MS Exchange policies.

• 

  Microsoft

  Dec 2014 - Dec 2017

  Senior Migration Consultant

  • Working as Migration Consultant for Various enterprises customer.• Performing T-minus activates and preparing of mailboxes for migration from IBM Notes to Office365.• Migration performed through PowerShell, EAC and Microsoft Tools, Binary Tree.• Using tools such as BAM (Binary Tree), E2E Metalgoix, ODME and Preflight Tools.

• 

  Capgemini

  Dec 2017 - now

  Senior Consultant