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María José Manzanelli

María José Manzanelli

Moza de salón

Followers of María José Manzanelli271 followers
location of María José ManzanelliArgentina

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  • Timeline

  • About me

    Customer Success and English Public Translator to-be

  • Education

    • Facultad de Lenguas, Universidad Nacional de Córdoba

      2011 - 2018
      Traductorado Público Nacional de Inglés Language Interpretation and Translation

  • Experience

    • Lécole Restaurant

      Oct 2015 - Apr 2016
      Moza de salón

    • Call center Black

      Apr 2016 - Oct 2016
      Telemarketer

      Venta de portabilidad numérica para Personal.

    • Lapana

      Sept 2017 - Nov 2017
      Moza cubrefrancos y preproducción

    • CenturyLink

      Feb 2018 - Feb 2019
      Customer Support Agent

      * Provided trilingual technical support in Portuguese, Spanish, and English.* Oversaw financial and technical matters from initiation to resolution. * Translated reports and facilitated team-customer communication.

    • Cognizant

      Feb 2019 - Jul 2019
      Data Analyst/Troubleshooter

      * Managed client inquiries for marketing campaigns in DV360 platform, ensuring client satisfaction and effective strategy implementation. * Troubleshot technical issues in DV360, optimizing operations and maintaining high quality.* Facilitated multilingual communication (English, Portuguese, Spanish) for global collaboration and efficient problem resolution

    • Accenture

      Aug 2019 - Mar 2020
      Team Lead, Field HR Sr. Analyst

      * Operational Project Management: Led a team of 9 people, coordinating HR operations for Avanade Brazil in Argentina.* Managed on-time, within-budget development and implementation of key projects, coordinating team efforts and deploying customized solutions.* Mentored junior staff by evaluating profiles, strengths, and team performance to guide training and professional development.* Improved logistical processes with quality control tools and data tracking systems in SAP and ServiceNow, ensuring productive metrics in HR network operations. Show less

    • Verifarma

      Aug 2020 - Oct 2022
      SAC Agent

      * Track-and-trace: complete tracking and traceability of medical supplies within Verifarma's SaaS solution. * Resolving software incidents using Jira and MySQL database queries. * Tailored support for agrochemical supplies traceability and comprehensive management of communication chain between clients/suppliers/consumers.

    • Expereo

      Oct 2022 - Oct 2024
      Case Manager

      * Resolved network issues and monitored customer circuits, conducting initial-level failure evaluations using Salesforce CRM and company tools.* Development of strategies for the comprehensive management of the workflow and client-supplier communication in the languages used by the company (English, Portuguese, and Spanish). * Collaboration and fostering interdepartmental synergy aimed at the optimization and early resolution of contingencies.

    • BM Global Services Buenos Aires

      Oct 2024 - now
      Document Coordinator I

  • Licenses & Certifications