Husameldin Elamin

Experience

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  Sudan Ministry of Communication

  Jan 2018 - Jan 2019

  Telecommunications Engineer

  ● Collaborated with cross-functional teams, including network engineers, project managers, and technicians, to ensure successful project implementation and timely completion.● Assisted in preparing technical documentation, including network diagrams, equipment configurations, test results, and project reports.● Actively engaged in learning new technologies, attending workshops, and staying updated with industry advancement.

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  First Link for Communication - Sudan

  Jan 2019 - Oct 2019

  Telecommunications Engineer

  ● Collaborated closely with cross-functional teams, including network engineers, project managers, and technicians, to ensure the successful implementation of telecommunications projects.● Played a key role in preparing technical documentation, including network diagrams, equipment configurations, test results, and project reports, ensuring accurate records and documentation of project milestones.● Actively engaged in learning new technologies and staying updated with industry advancements, contributing to the adoption of cutting-edge telecommunications solutions within the organization. Review and evaluate requests from engineers, managers, and technicians for system modifications. Show less

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  Storm Internet

  Sept 2020 - Mar 2021

  Client Service Representative

  ● Provided exceptional customer service by assisting customers via telephone and email, ensuring prompt and courteous responses to their inquiries and concerns.● Collaborated seamlessly with internal teams, to deliver a unified and positive customer experience.● Demonstrated strong analytical skills by identifying root causes of customer issues and determining the most appropriate course of action for resolution.● Maintained meticulous records of customer interactions, inquiries, and resolutions in a CRM system, ensuring efficient tracking and follow-up. Show less