Joanne McManus

Joanne McManus

Residential Customer Advisor

Followers of Joanne McManus214 followers
location of Joanne McManusNottinghamshire, England, United Kingdom

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  • Timeline

  • About me

    Assistant Project Manager at Arup

  • Education

    • University of Birmingham

      2011 - 2014
      BA (Hons) Ancient History 2:1

      In second year took part in planning and conducting a research trip with a group in Italy as part of a Study Tour module. Completed a 12,000 word dissertation in my final year on 'Representations of Livia'. Studied Latin for three years.

    • South Downs College

      2009 - 2011
      A Level Ancient History - A, Film Studies - A, English Literature - B
  • Experience

    • E.ON UK

      May 2015 - Jan 2016
      Residential Customer Advisor

      Work for Eon UK as part of a team taking inbound calls from Eon's residential customers. The role combines administration and customer service. I work to solve customers' queries and offer advice on their Eon energy accounts in a friendly and efficient manner. Responsibilities include responding to customer inquiries by phone and email, updating customer accounts, setting up payment plans and collaborating with other areas of the business. I am confident in explaining difficult aspects of customers' accounts and managing complaints. I am also required to follow strict guidelines, be familiar with the data protection act and consistently meet sales targets. Show less

    • Arup

      Mar 2016 - now
      • Assistant Project Manager

        Apr 2021 - now
      • Project Assistant

        Mar 2016 - Apr 2021
  • Licenses & Certifications

    • Project Management Qualification (PMQ)

      Association for Project Management
      Dec 2022
  • Volunteer Experience

    • Archive Cataloguer

      Issued by Portsmouth City Council on Aug 2014
      Portsmouth City CouncilAssociated with Joanne McManus
    • Wine Society Treasurer

      Issued by University of Birmingham Guild of Students on Mar 2013
      University of Birmingham Guild of StudentsAssociated with Joanne McManus
    • Fundraising/Expedition Member

      Issued by Camps International Limited on Aug 2010
      Camps International LimitedAssociated with Joanne McManus