Joanne McManus

Experience

• 

  E.ON UK

  May 2015 - Jan 2016

  Residential Customer Advisor

  Work for Eon UK as part of a team taking inbound calls from Eon's residential customers. The role combines administration and customer service. I work to solve customers' queries and offer advice on their Eon energy accounts in a friendly and efficient manner. Responsibilities include responding to customer inquiries by phone and email, updating customer accounts, setting up payment plans and collaborating with other areas of the business. I am confident in explaining difficult aspects of customers' accounts and managing complaints. I am also required to follow strict guidelines, be familiar with the data protection act and consistently meet sales targets. Show less

• 

  Arup

  Mar 2016 - now

  • Assistant Project Manager

    Apr 2021 - now

  • Project Assistant

    Mar 2016 - Apr 2021