Geraldine Cusher

Experience

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  McDonald's

  Jan 2013 - Sept 2016

  Crew Member

  My position as a crew member consisted of providing customer service to individuals, within set time and sale targets. This customer service was provided through both the registers on front counter, but also as a drive through, team member. Being an order taker and cashier as both a front counter and drive-thru member consisted of ensuring that the customer’s purchase order was inputted correctly through effective communication skills, and payment was handled appropriately. Customer service included that the needs of the customers were taken into consideration and appropriately dealt with. Moreover, it was also to make sure that the environment of the restaurant was clean and safe. My role varied as a crew member and, at times included the assembly of food and drinks, within a set time target to be handed to customers and, to ensure that the stock required towards assembly of the products offered, was stocked. Show less

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  Charles Darwin University

  Jul 2015 - Jul 2016

  Peer Assisted Study Sessions Leader

  I was offered this position by Charles Darwin University, resulting from excellence in first year’s subjects .Postion requirements:-Facilitate the learning of 1st year students within specific subjects through preparation of powerpoint presentations and summaries of learning materials but also, discussion questions and activities that test the knowledge of the participating students- Communicate with members of the staff, peers and students to organise rooms and session times but also, to promote PASS sessions.- Handling administrative and office tasks. Show less

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  Guzman y Gomez Mexican Taqueria

  Oct 2016 - Dec 2016

  Line & Server

  This position involved both the position of line and of server. As a line member, I was required to as a member of the line team, to assemble food in accordance with the customer’s order. This food must be made within a time target, to achieve efficiency and moreover satisfaction of the customer. As a server, I was required to assemble the order of the customer dining inside the restaurant and serve them the food as ordered. Moreover, we are also required to ensure the restaurant remain clean.

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  Kmart Australia Limited

  Feb 2017 - Feb 2018

  Customer Service Representative

  This position involves interacting with customers and ensuring that their enquiries are appropriately administered. It also involves processing purchases and handling transactions without discrepancies.

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  Deloitte Australia

  Apr 2017 - May 2017

  Practical Placement

  Within this placement, I gained experience working within the business advisory and audit department of the corporation. I achieved understanding of the correct conduct and the implementation of tact in dealing with clients, completing tax returns and also, analysing financial statements of corporations, within various sectors of the industry.

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  Deloitte Australia

  Jul 2017 - Dec 2020

  Since joining Deloitte, I have worked with the Deloitte Tax and Government Investment and Innovation Incentives (Gi3) team.Selected experience – TaxI have assisted with a variety of Australian tax consulting and tax compliance projects, including corporate income tax, GST, payroll tax and FBT, across a board range of industries. In addition, I also have extensive experience in providing tax advisory and compliance services to businesses undertaking petroleum operations in the Timor Sea, as well as those undertaking domestic operations in Timor-Leste.Selected experience – Gi3I have supported with the delivery of projects to Federal, NT and local government departments/bodies, as well as working closely with local councils, public education institutions, Indigenous and not-for-profit organisation across Northern Australia. I have also assisted in the development of several Government Assistance programs for clients and have supported in the document development and delivery for government grants and incentives projects. Show less

  • Graduate Analyst

    Mar 2020 - Dec 2020

  • Undergraduate

    Jul 2017 - Mar 2020
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  Helping People Achieve

  Apr 2021 - Sept 2021

  Employee Services Manager (ESM)’s Assistant and Admin Assistant

  In my role as the ESM and Admin Assistant at HPA, I was required to screen any incoming phone calls and emails, taking messages, and routing calls where necessary. I also performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning. Being the ESM’s Assistant, I was required to manage the onboarding paperwork of all new supported employees, maintain the employee files and register, and assist in updating the eNDIS portal on information for all supported employees. I also assisted with coordinating and managing the ESM’s meetings, and was responsible for drafting and editing memos, reports and any proposals.Being a team player, I also assisted in filling in for the front reception role assisting with customer queries and taking customer orders. Further, in preparation of the upcoming NDIS audits I assisted with updating company polices such as the risk management policies, creating a risk register and, updating staff files. Show less

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  Northern Territory Government

  Sept 2021 - now

  • Senior Applications Officer

    Aug 2023 - now

  • Acting Deputy Director

    Dec 2024 - Jan 2025

  • Applications Officer

    Aug 2022 - Aug 2023

  • Senior Court Officer

    Oct 2021 - Jul 2022

  • Court Officer

    Sept 2021 - Sept 2021