Subodh Singh

Experience

• 

  Trimax IT Infrastructure & Services Ltd

  Nov 2008 - Mar 2009

  Customer Support Engineer

  Installing, Configuration and Troubleshooting of Microsoft Windows Client Operating SystemAnd Server Operating System Create New User, Groups and Implementing On Workstations.Updating of O/s with Patches & service Packs Configuration &Troubleshooting of Ms Outlook& Outlook Express.Installation, Configuration & Troubleshooting of Ethernet Card, Display CardSoundcard etc.Managing & Troubleshooting of Switches

• 

  Trimax IT Infrastructure & Services Ltd

  Aug 2009 - Oct 2015

  • Resolved challenging issues with customer service, loss situations, on-time shipment and other key areas of performance.• Attend meeting with customer and BSNL• Documentation of all customers.• Assigned work to team members to ensure timely and effective response to user needs.• Monitored Service Desk operations and escalated tickets to ensure client's problems are handled as expeditiously as possible.• Followed-up on support issues with customers to ensure that problems are resolved and customer service is improved.• Seeking out, establishing and maintaining relationships with operational contacts within each client.• Accurately recording service times, job costing and invoicing in the Service Department.• Escalating operational issues to senior management.• Making sure that all account and contract details are up to date.• Manage Key Business Metrics Like SLA’s and CSAT and provide the same to Billing Team• Manage the Daily Team Activities and ensure the daily operations run smoothly.• Handling and managing multiple customer escalation of North Region for PAN India Show less • Handling Helpdesk Team and Field Engineers of Service Assurance for Multiple customers• Prepare and shared day to day Excel sheet/ppt for pending service calls with ETR and action taken for faster resolving with Management• Ensure to updating the Service desk Tickets timely with Proper RFO and ETR• Ensure to escalate the pendency cases with concern stack holder• Tracking and keep record of faulty hardware for replacement for service calls till get back to store Team• Assigning the calls to respective engineers and keep tracking of them for timely resolution • Resolving/giving technical support to Field engineers for pending cases• Customer site/BSNL visit for major service/technical Issue Show less Installation and configuration of MPLS, ILL linksInstalling, Configuring & Maintaining Different Modem i.e. Rad Asmi 31, MrotekAsmi52, Tellabs 8100NOMUS, Atrie Wirespan 3000 etc.Installing and Configuring & Maintaining Cisco 1812, 1841, 2600, 2800RoutersConfiguration, Installing & Maintaining Different Routers i.e. AX, Maipu, AtrieConfigure & maintain 3850 router for MPLS and Internet link to used video conferencing, Application-Access, Internet PurposeConfigure and Manage Cisco Catalyst 500 and 2950 SwitchInstalling Cisco 1812 Routers with Implement IPsec & Firewall Policy for Manage Network Services (MNS)Internet Lease line circuitInstalling and Configuring VOIP Box i.e.MP104, 114 Show less Installation and Troubleshooting of Transmission Media like RJ45 ConnectorCable & Connecting I/O PortConfiguring, Managing & Implement Switches, JackPanalInstallation, Configuring, Managing & Implement Security (i.e. port bindingGiving password) on Switches.Configuring, Installing & Maintaining Windows 2003 ServerConfiguring, Installing & maintaining Trend Micro Office Scan AntivirusConfiguring & Managing A.D.Responsible for handling Problem and change management.Trouble shooting and Implementation of routing protocol OSPF, VLAN.Responsible for configuration of all the N/W devices for client location of Trimax.Monitoring the LAN and WAN and coordinate with external Vendors. Show less

  • Project Manager

    Apr 2013 - Oct 2015

  • Team Leader

    Mar 2011 - Mar 2013

  • Network Engineer

    Jan 2010 - Mar 2011

  • Network Engineer

    Aug 2009 - Dec 2009
• 

  Airtel

  Nov 2015 - Dec 2021

  Project Manager

  • Project Management, Vendor Management, Team Management, Successfully Implementation of 1200+ MPLS Links, Last mile RF, Copper and 4G and ensure the Maximum up time for Commissioned link.• Delivering & implementing the project as per scheduled milestones.• Establishing healthy business relation with clients and external associates for securing repeat business and long term customer loyalty.• Managing the complete life cycle of project development including analysis of the client requirements, delivery support, analysis and documentation.• Interacting with various Vendors, internal Team members and senior Management to maintain a continuous stream of information regarding the project status and progress. • Coordinating/Escalating with concern Team members to ensure minimum down time of service calls.• Chairing Project Meeting, involving Clients & Suppliers.• Dealing with Stake holders, customers and suppliers, specific to project needs.• Effective tracking and communication of project status and metrics. Show less

• 

  PlanCareer

  Dec 2021 - Sept 2024

  Co-Founder & Director at PlanCareer

  https://plancareer.co/PlanCareer a Unit of Splice Global Services PVT LTD, obviates you from lagging behind the competition by providing excellent training on the latest technologies like Python, Django, AngularJS, ReactJS, VueJS, ReactNative, and Flutter. It ensures you get comfortable with the fundamentals of coding and learn to play with codes interestingly. The training provided will equip you with the latest updates in programming languages, keeping you relevant with a plethora of languages around it.Learning programming languages with PlanCareer is an incredibly easy chore. Your job prospects are exceptionally increased in various sectors with a rise in salary potential.The company is providing you three-month course to make you proficient in any programming language free of cost. This is the most interesting part of training that you don’t need to pay any amount until you get placement. At the end of the training, you will get the opportunity to associate with internship programs. No fee will be charged if you didn’t get placement within six months of training completion. Throughout the training, your logical thinking skills will be overhauled, allowing you to observe the issues from a new perspective. The complex coding projects are split into smaller tasks to make them easy to comprehend. You will be trained to adopt methodological ways of thinking to tackle any labyrinthine challenges.3 - 6 months of training and placement program on emerging technologies . ₹0 fee till placement Opportunity to work with developers during training programs Training in Emerging Technologies including Python / Django, AngularJS, ReactNative and many more Show less

• 

  Splice Global Services Pvt Ltd

  Dec 2021 - Sept 2024

  Vice President Strategic Partnerships

  We are a Software Development & Consulting Service Company specialised in delivering solutions around emerging technologies including Face Recognition, AI enabled Voice & Text Based Chat Bot, GPS and Geo fencing, Machine Learning and Artificial Intelligence.We are a team of professionals having Technical Strength in Python, Django, Java, ReactJS, Redux, AngularJS, NodeJS, React Native and other Technologies and Tools.

• 

  Walsons Labs Pvt Ltd (https://www.walsonsgroup.com)

  Mar 2024 - now

  Head of IT Services