Nadia Rivera

Experience

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  PatientPoint®

  Jan 2012 - Jan 2013

  Human Resources Assistant Intern

  • Led compensation-related responsibilities, ensuring accurate payroll preparation using ADP and providing relevant data to facilitate payroll processes.• Verified the accuracy of bonuses for sales representatives, contributing to incentive program precision and employee satisfaction.• Managed the coordination of interviews for prospective new hires, optimizing the recruitment process.• Conducted initial orientation for new hire employees, utilizing New Hire Packets and initiating the onboarding process while reviewing benefits packages.• Took charge of clerical and administrative tasks, including making meeting and travel arrangements, sorting through incoming resumes, and logging them into appropriate tracking spreadsheets.• Provided crucial support to HR Executives, demonstrating flexibility and reliability in various administrative capacities.• Acted as a Junior Recruiter during tabling events at College Job Fairs, showcasing recruitment skills and actively sourcing candidates to strengthen the talent pool. Weniger anzeigen

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  Valencia College

  Jan 2013 - now

  Ongoing Projects:FASFA Simplification and Banner Financial Aid “Back to Basics” Reimplementation• Review and analyze existing front and back-end business processes and data flows to provide clear and accurate current state documentation.• Create workflows, process maps, use cases and crosswalks to create a shared understanding and elicit information for recommendations of future state process. • Schedule and facilitate working sessions with front and back-end users.Completed Projects:CampusLogic Implementation• Collaborated closely with stakeholders in Financial Aid and IT to gather business requirements and define project objectives, scope, and success criteria; Translated business requirements into functional specifications, enabling IT project team’s successful software configuration and implementation.• Conducted user acceptance testing (UAT) to validate system functionality, document issues, and coordinate resolutions with development teams.• As system administrator and owner, provided training and support to Financial Aid end-users, ensuring smooth adoption of the new system.Clean Address Implementation• Manage a 30+ member cross-functional team through the discovery, planning, build and go-live of address verification software.• Develop and maintain project plans, process flows, training materials and communications for all address entry points, uses and outputs.Banner Releases – Process Improvement Review• Performed thorough analysis of the current Banner Release process eliciting feedback and insights from all functional and technical teams.• Created current state process flows to illustrate pain points and bottlenecks in the release cycle.• Proposed future state process flow aimed at enhancing efficiency and collaboration. Weniger anzeigen Projects:TargetX Implementation• Conducted rigorous testing and tracking of Banner (ERP) and Salesforce (CRM) integration bugs, collaborating with engineers to enhance UI and UX for an accelerated product launch.• Demonstrated a keen eye for detail in identifying and addressing system bugs, ensuring a seamless integration process and improved user experience.• Regularly led initiatives to enhance business compliance, workflow efficiency, and overall process optimization through meticulous audits and strategic recommendations.Key Responsibilities:• Spearheaded the development of a college-wide High School SBGI Build report, reducing duplicate records, maintaining Accreditation statuses, and optimizing record integrity.• Implemented strategic data management practices to enhance accuracy and reliability of records across the college.• Assessed skill gaps for specialists and advisors across neighboring departments, developing comprehensive training materials for presentations to enhance interdepartmental collaboration and closed skill gaps. Weniger anzeigen Projects:New Student Orientation• Implemented a comprehensive plan to streamline student engagement during New Student Orientation, ensuring a seamless transition for incoming students and maximizing their experience.• Developed and executed engaging activities and presentations to familiarize students with campus resources, academic expectations, and extracurricular opportunities, enhancing their overall orientation experience.• Maintained detailed documentation of orientation activities, attendance records, and feedback received, providing valuable insights for post-event analysis and reporting.Student Leader Mentorship• Developed a training program for work-study students, emphasizing professional skill development and network-building.• Demonstrated project management skills by overseeing the training program, allocating resources effectively, and ensuring work-study students gained valuable skills for their professional growth.Key Responsibilities:• Exhibited energy and proactivity as the primary point of contact, welcoming guests and efficiently managing all check-in tasks.• Demonstrated proactive scheduling abilities and follow-up procedures for appointments, ensuring a streamlined process and reducing no-show occurrences.• Applied an empathetic and holistic advising approach when guiding students through the steps to enrollment, addressing concerns related to Financial Aid, Florida Residency, and Transcripts.• Focused on understanding and supporting students' professional goals and endeavors, fostering an environment of trust and collaboration.• Fostered partnerships and inspired continuous student engagement and loyalty through personalized interactions and a commitment to student success.• Actively contributed to a positive student experience, cultivating a sense of belonging and connection within the academic community. Weniger anzeigen • Opened, organized, and screened mail, inquiries, and requests for supervisors, displaying effective communication skills and the ability to solve problems proactively.• Coordinated schedules and monitored calendars for department leaders, demonstrating an energetic approach to efficient task management.• Assisted in developing forms and maintained spreadsheets to track student applications, enrollment verifications, and essential information.• Provided clerical and office support by managing electronic files, collecting divisional data, and preparing reports as requested.• Composed responses for routine correspondence and admissions SharePoint tickets, emphasizing empathy and effective communication.• Supported department leaders with various tasks, exhibiting resource management skills crucial for overseeing multiple projects in a creative environment. Weniger anzeigen • Played a pivotal role in maintaining and researching academic records, contributing to ongoing efficiency improvements and process enhancements.• Actively participated in meetings with management to provide the status of active projects, offering insights for continuous improvement.• Provided full administrative support services for the Registrar’s Office such as: Receiving academic student documents, fulfilling official transcripts request, maintaining, and researching academic records and office communications.• Prepared documents for electronic conversion, and data input for student records.• Verified and ensured the integrity of students’ records were maintained.• Gathered appropriate information, to provide well thought out solutions and feedback for student inquiries, in accordance with FERPA Guidelines and Admissions/Records Policies, Practice and Procedures.• Maintained accurate log for incoming/non-incoming documents and for document retention disposal deadlines. 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  • IT Project Manager

    Jul 2024 - now

  • Analyst, Functional Information Systems Support

    Jan 2021 - Jun 2024

  • Admission Specialist

    Jan 2014 - Jan 2022

  • Student Services Advisor

    Jan 2018 - Jul 2019

  • Staff Assistant II for Director of Admissions & Registration

    Sept 2015 - Feb 2017

  • Records Document Management Specialist

    Jan 2013 - Nov 2014
• 

  Omega Title Agency, LLC

  Sept 2020 - Jan 2021

  Assistant Title Processor

  • Conducted thorough examination of property titles, identifying and addressing any issues to ensure clear ownership.• Collaborated with legal professionals, real estate agents, and lenders to facilitate smooth and timely closings.• Maintained up-to-date knowledge of local and state regulations, ensuring compliance with all legal requirements.• Utilized advanced software and tools to streamline title processing procedures and enhance overall efficiency.• Communicated effectively with clients, addressing inquiries and providing detailed explanations of title-related matters.• Demonstrated strong organizational skills by efficiently managing administrative tasks, including scheduling, data entry, and file management.• Coordinated communication between various departments, fostering a collaborative work environment.• Assisted in the preparation and processing of legal documents, gaining exposure to legal terminology and procedures.• Recognized for consistently meeting tight deadlines and maintaining accuracy in title processing.• Successfully resolved title issues, contributing to the smooth completion of real estate transactions.• Received positive feedback from clients for clear and effective communication during the closing process. Weniger anzeigen