Alexandre Lemonnier

Experience

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  Sparkasse

  Aug 2015 - Dec 2017

  Bankkundenberater
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  Credit Suisse

  Jan 2018 - Sept 2018

  Online Banking Support Agent
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  A-Z Gartenhaus GmbH

  Jun 2019 - Sept 2019

  Praktikum Projekt-und Kundenservicemanagement
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  Assura

  Jun 2021 - Dec 2021

  Business and Data Analyst Produktentwicklung

  Helping the product development team by creating compelling market and cost analysis reports. Helping the team create a better Healthcare system in Switzerland.

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  Vontobel

  Mar 2022 - Nov 2022

  Customer Experience / Data Analyst

  From insight to impactMake data driven decisions to measure and improve the Customer Journey and Customer Experience at Vontobel

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  Feldschlösschen Getränke AG

  Nov 2022 - now

  Data Scientist / Engineer

  Data Analytics:▪ Lead Data Analytics for B2C operations, developing comprehensive reports and interactive PowerBI dashboards for customer, sales, and margin analysis to guide strategic decisions.▪ Spearhead data-driven insights for Feldschlösschen's Ontrade division, delivering key performance metrics and trend analyses that empower Sales Managers to optimize sales operations and task management.▪ Design and maintain advanced Management Dashboards to monitor Sales Manager performance, identify sales trends, and uncover customer preferences, driving business growth and competitive advantage.Customer Experience:▪ Contribute to enhancing the visitor experience at Brauwelt through analysis of customer journeys, implementing digital follow-ups, and leveraging feedback to refine engagement strategies.▪ Champion the Voice of Customer Program, orchestrating annual surveys to gather critical insights into customer satisfaction across key business areas.▪ Innovate email marketing strategies, utilizing data analytics to bolster sales through targeted and effective customer journeys.Data engineering:▪ Oversee all SAP-EDI interfaces and client onboarding processes, acting as the principal liaison for interface creation, testing, and partnership with EDI stakeholders.▪ Drive digital transformation projects, notably in the automation of Nielsen market data analytics, enabling more granular market and brand insights▪ Using AI opensource to automate the reporting process of Nielsen analytics. Show less