Stuart Bryden

Experience

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  Signal Works Services Troop

  Jan 1987 - Jan 1996

  Telecoms Technician (Team Leader)

  - Co-ordinating a small team to carry out the installation of cabling infrastructure and telephony systems- To determine and implement the communication needs of the client- Documenting all routing, configuration and location changes for the Records Office Database

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  G6 CIS, HQ Land Command

  Jan 1996 - Jan 1998

  Network Engineer

  - Monitoring of all Satellite, Kilostream and Private Wire communication links for the Land Command Support System (LCSS) IP Network- Installation of routers, switches, hubs, bridges and multiplexers from the vendors’ Cisco, 3Com, Nortel and Dynatech including TCP/IP, PPP, OSPF and X25 protocol configuration- Local and remote fault reporting, logging, analysis, diagnosis and rectification facilitated by Protocol Analysers and Network Management tools such as HP OpenView, Transcend and CiscoWorks using SNMP Protocols- Technical support, assistance and advice to users of all ISM supported systems and data communications- Technical Training for Network Support Staff in Croatia, Bosnia and Germany- Processing all aspects of Network Documentation Show less

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  Anite

  Jan 1998 - Jan 2000

  Senior Consultant

  - Network architecture design and addressing structure for enterprise ICM and Telco ICM/NAM platforms- Installation and configuration of routing and switching equipment, PGs and AWs- Pre-Sales consultancy to define customers’ needs and expectations- Producing technical proposals, reports and associated documentation

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  Hewlett-Packard

  Jan 2000 - Jan 2002

  Network Architect

  - Network design architecture and addressing structure of the NTL IP network supporting the ICM/NAM product- Design and implementation of IPCC (IP Contact Centre) data/telephony networks for various enterprise customers using Cisco CallManager to manage Voice Gateways, Gatekeepers and IP Telephones- Installation and configuration of routing, switching and telephony equipment, Network Management Stations (NMS), Peripheral Gateways (PG) and Admin Workstations (AW)- Delivering meetings and workshops to define customers’ needs and expectations- Producing technical proposals, reports and associated documentation Show less

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  BT

  Jul 2002 - now

  - Responsibility for the product management of Neutral Host In-building Coverage Solutions working across the organisation to deliver a platform for multiple customer facing channels.- Collaborate with account teams, sales specialists and customers to ensure I’m providing a solution the customer wants and needs.- Working with procurement, contract and legal to onboard new suppliers and each of the MNO onto the Neutral Host platform.- Responsibility for budgeting and investment planning, defining the target addressable market and business case.- BT champion for Neutral Host. I represent BT Wholesale at JOTS meetings and as a panellist at SCWS 21 discussing the future of Neutral Host. Show less - Responsibility for product management for the Professional Services practice.- Owning, developing and implementing the product strategy, product plan, product launch, product withdrawal and in-life product management.- Responsibility for budgeting and investment planning, supplier relationships and cost control, development of SoRs and client satisfaction.- Working with operations and service delivery on feature enhancement, legal and regulatory obligations, supporting and influencing Industry Forums and User Groups, interaction with customers, complaints handling and the management of relevant complex projects.- Supporting and driving the sales channels working on complex bids and marketing product information. Show less - - Developing strategic relationships with our clients’ and providing consultancy to give the client an appreciation of how an architectural approach to technology can help address business priorities.- Working with our marketing teams providing thought leadership on communication and technology. Consumerisation, BYOD and Social Media are some notable examples.- Sales engagement probing for information, listening to information, influencing people, translating ideas into actionable requirements, articulate those ideas to others.- Participation in the discovery and documentation of clients’ business requirements and translating those business requirements into technology solutions.- Shaping of solution components and their interaction in order to deliver an optimal solution.- Communication of the relevant technical / functional issues to all internal, partner, supplier and client stakeholders. Show less

  • Senior Product Manager - Neutral Host

    Apr 2020 - now

  • Senior Product Manager - Professional Services

    Oct 2014 - Apr 2020

  • Business Architect

    Mar 2008 - Oct 2014

  • UC Consultant

    Jul 2002 - Mar 2008