Stephy John Peter

Experience

• 

  Growth Gamut

  May 2019 - Nov 2020

  Human Resources Executive

  Creating an environment of open communication.Hiring and retaining talent for the organisation at the right cost. Creating and approving budgets for all the departments. Helping make the payroll of the company.Conducting exit interviews with outgoing employees.

• 

  Muthoot Fincorp Ltd.

  Feb 2021 - Mar 2023

  Senior Customer Service Executive

  Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Planning the training and standardization of service delivery.Maintaining a pleasant working environment for your team.Possessing excellent product knowledge to enhance customer support.

• 

  The Muthoot Group

  Oct 2023 - now

  Senior Customer Care Executive

  Respond to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information.Resolve customer issues and complaints promptly and professionally, ensuring high levels of customer satisfaction.Collaborate with cross-functional teams to escalate complex issues and coordinate resolutions.Maintain detailed records of customer interactions and transactions in CRM system, ensuring accuracy and completeness.Identify opportunities for process improvements and customer service enhancements to optimize the customer experience. Show less