Rawad Amer

Experience

• 

  My own

  Jan 2002 - Jun 2006

  Programmer / Network Administrator

  As Computer programmer I was involved in creating and maintaining custom made applications for: Stock Control (Supermarkets – Warehouses): Dealing with Barcode: creating, encoding, decoding, and managing stock database. Clinics: full database design and V.B. Forms: Patients files, Doctors… Web Design: assisting in creating multiple simple and advanced projects websites. As CCNA certified I was dealing with the configuration, installation and maintenance of switches and routers. Also connecting small LANs network that includes Crimping, cabling… Installing and managing wireless routers(Encryption with Wi-Fi Protected Access (WPA or WPA2), SSID Working as satellite dish technician (installation, crimping, programming, maintenance).Technologies used: C, C++, HTML, XHTML, PHP, Asp.Net, Java, Java Script, VB.Net, SQLFrameworks used: .Net, Java Beans, T-SQLIDEs used: Visual Studio .net 2003, SQL Server Show less

• 

  National Bank of Kuwait

  Dec 2007 - now

  Being a member of Access Management center (AMC), I am accountable of conducting security measures to maintain the security level protecting NBK’s data confidentiality, dealing continuously with sensitive information and providing 24 / 7 support to NBK’s business. below is a short summary of my tasks: Role based access control ( RBAC ) on core banking financial and non-financial applications , User level access management, Change Management, granting / revoking access to the required applications after making sure that all required security checks are passed successfully in conformity with the ISO, Risk Management and Central Bank of Kuwait (CBK) strict guidelines and regulations. Systems reviews: these are security checks conducted for each application making sure only authorized users have the required access only. Documentations: this task consist of creating an application manual on how to use each and every application on a very detailed level with full explanation. Reporting is a major essential part of our daily tasks were several reports are required to be extracted based on the needs. Show less Being a member of I.T. service desk for 3 years was essential to build knowledge in overall bank operations dealing on daily basis with Incident Management. Contributed to the process of planning, implementing, preparing the infrastructure resources, collecting data, and testing for Shorouq.( NBK new core banking system project, completed May 2010) Working closely with developers from one and end users from the other side to ensure proper communication to accomplish the most effective solution in the shortest time possible Providing training to users on how to use new functions of new system. Regular usage of multiple systems: T24, B24, ATM monitoring, Host, Remedy, Dameware, Active directory and MS Office suite. Preparing daily, weekly and monthly reports to Management using Remedy the incident management tool. Follow up an incident from the moment of occurring till the fix by asking What, Where, Magnitude, Users impacted, and how to avoid it in the future. Ability to properly manage local and international users while working under pressureTechnologies used: C++, C#, SQL Server and Perl.Software packages used: T24, B24, Remedy, Dameware, MS Office SuiteIDEs used: Visual Studio NET 2003 Show less

  • Access Management Center Senior Officer

    Jan 2015 - now

  • Efficiency and Governance Analyst

    Jan 2013 - Jan 2015

  • Business Testing Coordinator:

    Jan 2012 - Jan 2013

  • Computer Systems Analyst

    Jan 2010 - Jan 2012

  • Relationship Officer / Sales Officer

    Dec 2007 - Jan 2010