Michael Marshall

Experience

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  Salmat

  Sept 2006 - Jan 2009

  • Assumed team leadership in the supervisor's absence.• Managed teams of 20-30 representatives, tracking call statistics and sales and providing hourly performance updates.• Handled escalated calls from representatives to ensure swift issue resolution and smooth call flow.• Utilised backend systems to resolve complex issues beyond the first point of contact, enhancing customer satisfaction.• Achieved recognition for outstanding sales performance, including Best Sales Team in May 2008 and Best Salesperson in June & July 2008. Mostrar menos • Worked in a contracted Call Centre dealing with Telstra clients, focusing on customer service and sales.• Managed calls efficiently to meet per-call payment structure requirements, emphasizing low Average Handling Time and high first-call resolution.• Handled inquiries and issues related to Home Phone, Internet, Mobile Phone, and TV services, specializing in billing and service upgrades.• Developed expertise in multiple backend systems, becoming a go-to resource for coding, sales support, and issue resolution.• Utilised both DOS-based and user-friendly CRM systems proficiently.• Demonstrated effective KPI-driven time management and sales techniques on every call, leading to promotion to Relief Team Supervisor/Floor Support. Mostrar menos

  • Relief Supervisor

    Nov 2007 - Jan 2009

  • Customer Service & Sales Representative

    Sept 2006 - Nov 2007
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  Walkabout

  Jan 2009 - Jan 2011

  • Managed stock inventory and rotation as the Cellar Manager at Walkabout in Leicester, ensuring adequate supply and minimising waste.• Organised the cellar layout for efficient stock movement and performed small maintenance tasks to maintain safety standards.• Conducted keg changes and refilled tapped beverages and fridges daily, preparing the bar for its 10 am opening.• Worked split shifts from 7 am to 12 pm and 6 pm to 12 am, balancing stocking duties with bartending responsibilities.• Assumed occasional security duties, ensuring the safe removal of patrons when necessary.• Promoted slow-moving products and upsold items while bartending, contributing to sales growth.• Motivated staff by providing product knowledge, incentives, and support during shifts.• Organised events for staff functions to foster team camaraderie and morale. Mostrar menos • Managed stock inventory and rotation as the Cellar Manager/Bar Supervisor at Walkabout in Rugby, ensuring efficient operations.• Oversaw the daily stock management of the venue while also managing the bar during operating hours.• Implemented organisational strategies to maintain stock levels and prevent wastage, following practices similar to those in the Leicester venue.• Facilitated smooth bar operations by coordinating with staff and ensuring customer satisfaction.• Applied skills acquired from previous roles, including cellar management, bartending, and staff motivation, to enhance the Rugby venue's performance. Mostrar menos

  • Cellar Manager

    Oct 2010 - Jan 2011

  • Cellar Manager/Bar Supervisor

    Jan 2009 - Oct 2010
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  Shaw Communications

  Feb 2012 - Mar 2014

  In Home Solutions Administrator and Analyst

  • Responded to internal inquiries regarding sales opportunities via email and phone, providing accurate information to over 500 Sales Representatives to facilitate successful sales closures.• Processed orders upon successful customer signings, liaising with back-of-house departments and ensuring efficient communication for order fulfilment.• Attended sales events to provide on-site support, enhancing productivity by eliminating delays between inquiries and sales closure.• Analysed sales data and developed reports for Vancouver Sales Channels, providing valuable insights to Sales Managers and Analysts.• Created and maintained reports utilised by National Sales Managers, National Sales Analysts, and Vancouver Sales Managers daily.• Developed internal tools using MS Excel, HTML, JS, JSON, Python, MySQL, and Google APIs to improve efficiency and provide insights into Support Team productivity. Mostrar menos

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  Charles Stuart International Models

  Jun 2012 - Jan 2015

  Model

  • Participating in fashion shows, photo shoots, and promotional events for renowned brands and designers.• Showcasing versatility by modelling for various mediums such as print, runway, commercials, and digital campaigns.• Collaborating closely with photographers, makeup artists, stylists, and creative directors to achieve desired aesthetic goals.• Demonstrating adaptability and professionalism in diverse environments, maintaining a positive attitude and strong work ethic throughout projects.• Building a strong personal brand and cultivating professional relationships within the fashion and entertainment industry. Mostrar menos

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  Corporation Stellar Canada inc.

  Jan 2014 - Jan 2015

  Communications Assistant - Team Lead

  • Served as a Communication Assistant and assumed the role of Team Lead for the Montreal, Quebec Contact Centre.• Demonstrated excellent communication skills while facilitating Telephone Relay Service (TRS), ensuring accurate verbatim speech relay of a variety of accents from across the continent and abroad.• Provided leadership and guidance to the office, ensuring smooth operations and effective communication assistance.• Managed team workflows and performance to maintain high-quality service standards.• Fostered a positive and supportive work environment, enhancing collaboration and teamwork among colleagues.• Contributed to the mission of creating inclusive communication access for individuals who are deaf or hard of hearing. Mostrar menos

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  Telstra

  Feb 2015 - Jan 2016

  Retail Sales Consultant

  • Provided exceptional in-store customer service, consistently delighting Telstra’s customers.• Collaborated with team members to identify and meet customers' telecommunication needs.• Empowered customers by recommending products and services tailored to their requirements.• Contributed to building a connected future by promoting Telstra's offerings and enhancing customers' telecommunications experiences.• Demonstrated a passion for technology and problem-solving while fostering a collaborative work environment within an iconic Australian brand. Mostrar menos

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  University of Technology Sydney

  Jan 2016 - now

  • Provided personalised tutoring services to indigenous students enrolled in the Bachelor of Sport and Exercise Science program (Course Code: 10300) at UTS.• Covered various subjects including Exercise Physiology, Complex Exercise Management, Sport and Exercise Psychology, and Structural Anatomy.• Tailored tutoring sessions to meet each student's individual learning needs and academic goals.• Assisted students in understanding complex concepts, theories, and practical applications within the field of sports and exercise science.• Facilitated discussions, conducted practice exercises, and offered guidance on coursework assignments and assessments.• Fostered a supportive and inclusive learning environment, encouraging students' confidence and academic success.• Monitored student progress and provided feedback to enhance learning outcomes.• Collaborated with course instructors and academic support staff to ensure alignment with course curriculum and learning objectives. Mostrar menos • Played a role in supporting the operational efficiency of UTS's administrative and support services while concurrently pursuing studies at the university.• Set up and reset classrooms, ensuring optimal learning, examination environments, and efficient furniture arrangement.• Assisted in event setup, ensuring the Great Hall was set up appropriately for ceremonies, exams, and other events.• Distributed incoming and outgoing mail across the university campus and external (including international) addresses, ensuring accuracy and timeliness.• Implemented efficient systems for classroom setup, enhancing overall productivity.• Played a key role in ensuring the successful execution of high-profile university events, contributing to a positive experience for attendees and participants.• Developed valuable skills in organisation, communication, and problem-solving through this dynamic position. Mostrar menos

  • Tutor

    Mar 2019 - now

  • Central Services Assistant

    Jan 2016 - Feb 2019
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  Sydney FC

  Nov 2016 - Feb 2019

  Sport Scientist Intern

  • Analysed physiological data using AMS and Smartabase to support athlete performance assessment.• Assisted the physiotherapy team in injury screening processes and maintained injury screening databases.• Developed new tools for player monitoring, focusing on workload and injury management.• Supported the implementation of training sessions and prepared facilities for athlete use, including wearable technology, ice bath setup and post-training cleaning.• Completed projects as the Head of High Performance assigned, contributing to overall team success.• Utilised scientific research to develop innovative injury screening and workload tools, enhancing athlete performance and reducing injury risks.• Achieved notable team successes, including the 2016/17 A-League Premiers and Championship, 2017/18 A-League Premiers, and 2017/18 FFA Cup Winners. Mostrar menos

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  Michael Marshall Training

  Jan 2018 - now

  Personal Trainer

  • Provided personalised training, exercise consulting, and exercise rehabilitation services in Sydney and the UAE.• Designed customised fitness programs tailored to individual client goals and needs.• Delivered high-quality training sessions focusing on strength, conditioning, flexibility, and overall health improvement.• Worked with professional football players and private clients in the UAE, providing specialised training programs to enhance athletic performance and physical well-being.• Conducted comprehensive fitness assessments to evaluate clients' fitness levels and track progress.• Offered expert guidance on nutrition, lifestyle changes, and injury prevention strategies to optimise client results.• Established positive relationships with clients, fostering motivation and accountability towards achieving their fitness goals.• Continuously updated knowledge and skills through ongoing education and training in exercise science, physiology, and rehabilitation techniques. Mostrar menos

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  Shebab Al-Ahli Dubai FC

  Nov 2018 - Jan 2018

  Fitness Coach

  • Worked with the under-21 squad as the interim Fitness Coach.• Assumed responsibilities for planning and implementing fitness training sessions for the squad.• Collaborated with team staff to ensure continuity and effectiveness in training routines.• Monitored player progress and provided feedback to support their development.• Gained valuable experience in coaching and player management within a professional sports environment.

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  Leichhardt Park Aquatic Centre

  Nov 2019 - Sept 2023

  Gym Supervisor

  • Supervised and mentored a team of Health and Fitness trainers, fostering a positive work environment.• Assisted in day-to-day operational management, ensuring the smooth functioning of the gym.• Provided personalised fitness assessments and programs to meet individual user needs and goals.• Cultivated strong relationships with both staff and customers, promoting inclusivity.• Implemented diverse and safe fitness programs using various equipment for all user groups.• Maintained high customer service standards, quality control, and safety through proactive supervision.• Collaborated with team leaders to efficiently address operational issues and ensure effective problem-solving.• Conducted fitness assessments and programs adhering to industry and council standards for safety and efficacy.• Delivered appropriate screening, counselling, and user monitoring, following established standards.• Ensured cleanliness and maintenance of gym areas and equipment in accordance with council regulations.• Conducted fitness classes when needed, delivering high-quality instruction to users.• Upheld Equal Employment Opportunity and Work Health & Safety policies and protocols set by the council. Mostrar menos

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  EMP Onsite

  Jul 2020 - Oct 2022

  Exercise Scientist

  • Provided injury prevention measures, rehabilitation support, and health initiatives to staff at Sydney's largest government-owned freight and mail distribution centres.• Developed and delivered educational content on injury prevention, rehabilitation techniques, and overall health to internal staff.• Collaborated with external staff to identify areas for improvement in workplace health and safety.• Implemented strategies to promote a culture of health and wellness within the organisation.• Monitored and evaluated the effectiveness of health initiatives and adjusted programs as needed.• Contributed to the overall well-being and productivity of external and internal staff members. Mostrar menos

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  Victual

  Oct 2022 - now

  Safety Consultant

  Recent achievements include:• Validating and utilising sport science technology to improve workplace safety.• Safety support for a tech company, focusing on psychosocial issues and overall safety. • Project managing and conducting several training sessions for a major food processing company.• Executed safety improvement plans for several food and beverage companies.• Conducting ergonomic inspections and compiling reports of plant and equipment for major Australian food processing and manufacturing companies.• Insurance risk analysis to assist insurance negotiations Mostrar menos