Junita K.

Experience

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  Federal Loan Modification, LLC

  Sept 2008 - Nov 2008

  Project Case Manager

  • Conducted the Internal Quality Audit of Auto Soft Dynamics as an auditor and participated in all the audit related activities. • Prepare weekly updates, briefing papers, reports and press releases as well as specialized documents as necessary in coordination with the implementing partners• Developing Standard operating procedures and policies• Managed requirements for an employee schedule management application improving in-store customer service at peak hours by over 75%.• Enhanced open source software Eventum with comprehensive reports providing real-time tactical information for management and operations. • Improved in-house software and processes with regular contributions of feature requests and bug reports. Show less

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  Cornerstone Financial Recovery Group, LLC

  May 2009 - Aug 2009

  Project Case Manager & Team Lead

  • Elicited business requirements via interviews, workshops, questionnaires, workflow storyboards, use cases, scenarios, process modeling, analysis of existing systems and documentation, and other methods. • Maintain intimate knowledge of program objectives, accomplishments, and development impacts to synthesize in writing or in briefs upon demand, especially for meetings, speeches, background papers, and other USAID reporting requirements.• Translated conceptual business and user requirements into functional requirements document (FRD) in a clear manner that is comprehensible to developers and the project team. • Participated in JAD sessions with solution designers and documented high level design document (HLD). Trained business partners with the new solution / product.• Identified gaps in the reports, performed root cause analysis and reviewed results with Compliance and Technology.• Created UAT plan, test scenarios and test cases for 700+ trade surveillance reports monitoring Retail Brokerage, Markets and Information Barriers. Show less

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  Universal Consulting Services, LLC

  Sept 2009 - Jan 2010

  Senior Financial Consultant Manager

  • Provided leadership of the day-to-day administration of a startup vendor-based technology training services firm. • Provided vision and the overall management, strategic direction, operations, and staff recruitment. • Managed finance, human resource, business development, and information technology functions of a start-up company. • Handled operations to include the preparations of strategic and business plans, annual budgets, administration, personnel, logistics, and contractual issues. • Negotiated deals with clients, subcontractors, prime contractors and contract personnel • Ensured compliance with requirements of federal, state and local regulatory agencies. • Managed external relationships with auditors, financial institutions, vendors, contractors, strategic partners, prime and subcontractors, and other key stakeholders Show less

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  Rhodes Murphy Income Tax / Rhodes Financial Insurance Services

  Sept 2009 - Aug 2011

  Business Analyst– Tax Slayer

  • Worked closely with Product owners and other stake holders to facilitate team's interaction and coached them in creation and maintenance of product backlog on a new Instant Answer insurance product to improve rate adequacy. • Facilitated sprint planning, review, retrospective and daily scrum meetings, documented acceptance criteria, definition of done. • Assisted in Quality Management to ensure that requirements documentation can be easily translated into test plans, and ensured that proper testing has been completed. • Developed new process data flows and the new to-be architecture, performed gap analysis. • Responsible for producing business requirements, functional requirements, non-functional requirements, business rules, researching enterprise wide collaboration and secured repository solutions. • Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding. • Facilitated JAD sessions and created reports for budgeting finance and project Management. • Presented the process improvement recommendations to executives, received appreciation, and implemented the optimized service process flows. • Analyzed the sources and targets, transforming the data, mapping the data and populating the data into targets by using Informatica Designer, Workflow Manager and Workflow Monitor. • Developed, configured and maintained document libraries, enterprise lists and site collections. Performed system administrative activities such as site creation, user training and issue resolution. Show less

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  CDK Global

  Aug 2011 - Mar 2015

  Business Analyst – Implementation Specialist (ICD)

  Identifying the project management process required, ensure adherence to project methodology, define problems, conduct needs analysis, develop an initial concept around potential solutions; evaluate existing systems and determine whether new or improved information systems are required.Worked with customers to develop a project plan to define and document project goals and objectives, scope, roles and responsibilities, preliminary effort, cost and schedule estimates, major milestones, and risk management plan. Worked closely with the architect and development team to help them build integration framework required for Webservices and APIs which will facilitate to directly perform CRUD operations on dealership data. These Webservices are created using Spring data rest framework. Experience with Agile/Scrum methodology, SDLC and well versed in developing user stories. Made preliminary determinations of user needs within the department and plan, coordinate, direct and supervise the work of staff engaged in systems analysis, programming, technical/network efforts and data programming procedures. Overseeing implementation of a projects on daily basis with regards to resources, time, budget and quality and to develop early warning signs or reports to ensure the project does not get "off track". Provided leadership to cross functional teams through the duration of the projects including driving milestone completion, all phases of the project lifecycle, managing the change process, coordinating actions, and resolving conflicts. Facilitating communication with project teams, vendors, management, sponsors, and other stakeholders in order to discuss on-going project issues, to resolve problems and to manage expectations. Written periodic progress, project status and problems resolution reports regarding information technology for management review. Lead effectively all phases of a project to clearly communicate project status and milestones to all stakeholders. Show less

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  Republic Services

  May 2015 - Mar 2016

  Billing, Cash & Collections Business Analyst

  * Managed day to day tasks including account set ups, closures, and service changes.* Resolved tickets in both the Aldon and Salesforce systems.* Researched and corrected billing issues for internal and external clients.* Trained and mentored new hires and existing employees on internal applications, processes and procedures.* Handled the distribution of work for multi-million-dollar clients.* Completed tasks and projects in a given timeline as part of collections. * Collected bad debts owed on old accounts and brought customers’ accounts to good standings.* Worked on Mall Collections for all 50 states within the United States.* Inbound and outbound collections calls, follow-ups, conference calls for payment collections with clients.* Emailed clients custom payment plan invoices for payment collections.* Basic accounting, account reviews and auditing.* Settled $ 5 million dollars’ worth of debt which was uncollected at project end date. * Worked daily in excel with pivot tables, macros and graphing data retrieved from debt report.* Show less

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  InstaAmerica

  Mar 2016 - May 2017

  Business Analyst

  Optimizing performance across the project, functionally and technically, including all stages of the project management life cycle including conceptualization and determination of business needs and requirements. Assembling and directing the project teams; system design, configuration and development, testing, and implementation; developing the work plan schedule; allocating resources; change control management; and ensuring overall project success.Gathering requirements and writing User Stories and Epics for different entitlements, feature enhancements and access management through JIRA. Followed the Software Development Life Cycle throughout project and used the Agile methodology. Plan, monitor, control and deliver projects to a close and manage projects to an acceptable level of risk by managing scope, time, cost and completion. Align priorities of different teams and in different projects such that deliverables support the department's goals. Responsible for the delivery of the projects as defined by the project scope and modified by the project team and approved by the project sponsors. Position project reviews with internal customers and vendors and effectively manage their deployment. Worked with customer agencies, departmental technology coordinators, information technology staff, and consultants to clearly understand, define and implement information technology projects. Create a project team environment that enables peak performance of team members. Professional with extensive experience in the development, implementation and integration of strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills. Strong knowledge in project management principles and tools. Adept using Gap Analysis techniques to gain a clear understanding of the AS IS of the system and additionally derive new user scenarios to understand the potential “to-be” system. Experience using HP Quality center for Test management. Show less

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  Maricopa Integrated Health System

  Jun 2017 - Dec 2019

  IT Business Analyst - IAM Security

  Maricopa Integrated Health Systems an Arizona State Hospital offers a variety of healthcare services and has 13 locations all thru out the valley. • Created a repeatable process to collect data for the Role Based Access Control portion of the Identity and Access Management (IAM/IDM) Project.• Worked closely with the Access Management Team and systems administrators to understand and document role-based access entitlements for clinical and non-clinical applications.• Developed a process with maintaining system access recertification and re-validation for all 13 locations within MIHS and ensuring deadlines are met in a timely manner, including HIPPA and OSHA compliance.• Identified functional and nonfunctional roles within the organization.• Requirements gathering was done in the waterfall methodology and all development work was done in the agile methodology.• Worked with the Kronos development team to create a customized weekly report of all personnel units in the organization for maintenance of Role Based Access Control project. • Experience with implementing project plans utilizing Agile and Scrum SDLC methodologies.• Met with senior leadership, department directors, other vendors of the organization- clinical and non-clinical to elicit business requirements and mapped accesses per individual roles.• Participated in all phases of Software Development Life Cycle (Agile, SCRUM).• Worked with the database developer to maintain the data collected in SharePoint and provided weekly progress updates and daily updates of tasks.• Understanding single sign on and context management for IAM/IDM.• Researching what other Healthcare industries have used for IAM/IDM solutions.• Consolidation of over 550 software applications into tier one applications to implement in the new IAM/IDM solution. Project timeline projection planning and implementation. • Owned and prioritized product backlog in JIRA.• IAM/IDM Vendor selection and analyzing what services are offered. Show less

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  American Express Global Business Travel

  Jan 2019 - Dec 2021

  Business Analyst

  * Identified internal and external stakeholders, strategized, created roadmaps, project plans, and implemented multiple cross-organizational solutions. Business partners included U.S. Bank, USAA and Navy Federal* Managed cross-functional business and technical project initiatives with multiple shareholders.* Decentralize analytics platform to allow various reporting teams to build tables and models as per individual needs.* Completed the annual Risk Assessment Questionnaire. * Scripted SQL stored procedures to automate forecasting and risk assessment reports to reduce manual efforts by 30%.* Applied the continuous process improvement philosophy to provide business efficiencies and streamline best business practices.* Organized, uploaded, and maintained project plan documentation and facilitated internal project related meetings with project stakeholders.* Trained, mentored, and guided new hires on the project team.* Collaborated with data engineers, wrote, and optimized SQL queries to perform data extraction from databases.* Backlog management; documented, tracked, and prioritized tasks.* Created and presented PowerPoint presentations for project status updates. * Jira backlog management Show less

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  Wells Fargo

  Mar 2022 - Sept 2023

  Sr Business System Analyst - API Management

  One of the most recognized credit card companies globally. Multinational financial corporation not just limited to payment card services; including global business travel, corporate and business, business loans, payment solutions, international payments, etc. • Identified internal and external stakeholders, strategize, create roadmaps, project plans, and implemented multiple cross-organizational solutions. Business partners included U.S. Bank, USAA and Navy Federal.• Managed cross-functional business and technical project initiatives with multiple shareholders.• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, agile and functional design.• Completed the annual Risk Assessment Questionnaire. • Applied the continuous process improvement philosophy to provide business efficiencies and streamline best business practices.• Organized, uploaded and maintained project plan documentation and facilitated internal project related meetings with project stakeholders.• Strong knowledge & experience working in teams implementing Agile Methodologies.• Scheduled and conducted meetings and ceremonies in accordance with best practices for Agile/Scrum software development.• Trained, mentored and guided new hires on the project team.• Backlog management; documented, tracked and prioritized tasks.• Created and presented PowerPoint presentations for project status updates. • Actively participated in daily standup for project meetings. • Used Jira for tracking projects and maintaining project backlogs.• Bi-weekly sprint planning for projects in Agile environment. Show less

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  American Express

  Jun 2024 - now

  Product Owner