Deep Enrich
Alberto Zeledon
Customer Service Representative
247 followers
San José Metropolitan Area
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About me
Program Manager Customer experience
Education
Universidad Fidélitas
2018 - 2022Bachelor's degree Economics
Universidad Creativa
2024 - 2026Game Design Game and Interactive Media Design Associate Degree
Experience
Marriott
Apr 2014 - May 2015Customer Service Representative
Amazon
Oct 2015 - nowLeaning heavily in tooling integration and building out leaner processes for Amazon Games support. In charge of finding and create communication, inspection and success mechanisms.
Program Manager II
Oct 2024 - nowProgram Manager
Jul 2021 - Oct 2024Forums team manager
May 2020 - Jul 2021Digital Manager
Apr 2019 - May 2020Social Media Manager
Oct 2017 - May 2019AWS associate
Oct 2015 - Sept 2017
Licenses & Certifications
- View certificate
Learning Management Systems (LMS) Quick Start
LinkedInFeb 2021
- View certificate
Learning Design Thinking: Lead Change in Your Organization
LinkedInAug 2022 - View certificate
Career Essentials in Generative AI by Microsoft and LinkedIn
MicrosoftOct 2024 - View certificate
Generative AI Overview for Project Managers
Project Management InstituteJan 2024 - View certificate
Design Thinking: Customer Experience
LinkedInAug 2022 
Lean Six Sigma Green Belt Certification
Colegio Federado de Ingenieros y de Arquitectos de Costa Rica- View certificate
Communicating with Confidence
LinkedInAug 2021
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