Sofía Ríos

Experience

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  Kioscosnet

  Jan 2004 - Jan 2006

  Project Manager

  Led project planning, execution, monitoring, reporting, and risk management for website development and public internet kiosk projects. Managed communication with internal and external stakeholders to ensure alignment and produced comprehensive user documentation for project deliverables.

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  WS Services

  Jan 2006 - Aug 2007

  Co-Founder

  Co-founded a company providing software development services primarily to local businesses. Took on diverse responsibilities, with a focus on Sales, Customer Success, and Product Owner roles.

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  Apoyos y Servicios a la Comercializacion Agropecuaria

  Aug 2007 - May 2010

  General Director of Information Systems / Development Director

  Led the comprehensive planning, development, launch, support, and maintenance of software for federal government subsidy programs for Mexican farmers (PROCAMPO). Managed a team of over 40 personnel, ensuring effective coordination and productivity, while overseeing vendor relationships and contracts to align with project goals. Additionally, benchmarked and evaluated IT solutions and vendors to optimize resources and directed cross-functional teams to ensure successful software development and deployment. Show less

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  BlueMessaging

  Aug 2011 - Aug 2016

  PMO Manager

  Designed and implemented effective project management processes, managed the project portfolio, and led the team of project managers responsible for deploying SMS chatbot and mobile collection solutions for customers. Reported project progress to C-level stakeholders, coordinated cross-team collaboration, managed resource planning, and oversaw the creation of product documentation.

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  Holly by Nimblr.ai

  Aug 2016 - Jan 2018

  Customer Sucess Manager

  Developed and managed customer onboarding processes and performed customer enablement through documentation and training. I identified and resolved user pain points during Product Discovery, defined and monitored product KPIs, and coordinated cross-team collaboration to enhance the overall customer experience for users of the AI scheduling assistant for healthcare and wellness practitioners.

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  Yalo

  Mar 2018 - Jun 2024

  Led the implementation of best practices in roadmap planning, product councils, Customer Advisory Boards, OKRs, go-to-market lifecycle, Early Adopter Programs, and operational cadence. Developed and tracked product metrics and KPIs. Additionally, oversaw the creation and maintenance of product documentation, managed Technical Writers and Scrum Masters. Coordinated cross-team collaboration through Scrum of Scrums and PI Planning. Designed and implemented effective project management processes, managed the Project Portfolio, and led the PMO, ensuring project governance and strategic alignment of WhatsApp chatbot solutions for customers. Served as Product Owner for select customer solutions, implemented Scrum practices within teams, took on the role of Scrum Master, and configured JIRA to support development workflows.

  • Senior Product Operations Manager

    Jan 2020 - Jun 2024

  • Project Manager / Scrum Master

    Mar 2018 - Jan 2020
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  Insulet Corporation

  Sept 2024 - Feb 2025

  Staff Scrum Master