Nancy Roden

Experience

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  Complete Computer Systems

  Oct 2002 - Dec 2009

  Project Manager/ CFO

  •Full time student at ITT Tech from 02/2008 •Provide Documentation for Sr. Management / Company Owners / Board Members / Third Party Vendors, conveying all aspects of improvements accomplished and areas of continual improvement needed•Provide support for planning and strategic efforts on Contracts with Client and Vendors•Manage 19 installers in 5 states, to ensure all metrics are met to retain territory•Server builds for SMB Clients: Physical Window Server 2008 R2 / VM or Hyper-V, •Migration of 2003X64 to 2008 R2 •Installation of Linux OS (RHEL / Fedora)•Develop Client and vendor relationships, often times being the mediator in the negotiation of contractual agreements•ITIL best practices are implemented when any initiative that may require processes within the client infrastructure•Analyze data, research information, provide solutions to ensure the continual vertical growth in the market place of the company.•Directly interface with clients and third party vendors to set proper expectations on new initiatives •Build out Story Boards and create Backlogs during projects•Weekly meetings with stake holders and third party vendor’s to ascertain all new information for entry in to charts showing completion levels and new iterations to process•Weekly meetings with CEO showing iteration completion rates adjusting performance issues to stay within budget constraints•Hughes Net Broadband Certified .74M, .98M, 1.2M for residential and enterprise•Financials, AR/AP,P/L’s•Responsible for daily operations in call center•Coordinate with field personal on aging tickets to meet a 24 hour turnaround•Supervise office staff and field technicians to meet vendor contract metrics•Supervise installation crews to maintain a 95% metric installation average per quarter Develop new business strategies in vertical markets – failover system – SMB market•Motivated technicians to achieve platinum sales 2006-2008 Show less

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  HughesNet and ClearPath Networks

  Aug 2005 - Oct 2007

  Design, implementation and OEM of VPN product Internet Failover Concept

  MARKETINGDevelop new business strategies for vertical markets in telecommunications in 2005-2007Design, R&D, implementation with OEM of VPN product Internet Failover Concept•Concept created by Complete Computer Systems for the SMB market during Katrina clean up•Research and development•Show traction in the market•Weekly forecasting of sales•Writing in-depth Documentation for installation of product •Documentation for sales groups•Client facing and negotiating between 3rd party vendor and all stakeholders•Design and OEM of product •Trained technicians for roll out•Trained hand selected sales groups for sales of the product. Still in use today, “Internet Continuity” Show less

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  The Systems Group

  Sept 2010 - May 2011

  Project Manager

  Project Manager Full time Student at ITT - Tech•Managed three teams, o fulfillment for ADT o CCTV enterprise (Bojangles Enterprise) o Fulfillment for Lowes•Full time student at ITT Tech from Feb 2008 while working here•Responsible for escalated issues in all aspects of installations and technical needs•Coordinate and maintain audit of inventory in warehouse and fleet trucks•Maintain master schedule with specified inventory for jobs•Fleet Management•Manage and dispatch of technicians and sub-contractors•End-user support on all installed equipment•LexisNexis employment screening for Lowes sub-contractors•Met all metrics in contractual agreement for Lowes fulfillment install sales •Sales Coordinator•Scheduled, dispatch and coordinate technicians to meet individual needs of customers•Meeting metrics within the contractual agreement for ADT installations •Worked directly with vendors to ensure customer satisfaction •Security estimates for SMB market with take-off Show less

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  Mountain Pure LLC

  Aug 2011 - Jan 2012

  Office Manager

  •Weekly meetings with stake holders to ascertain all new information for entry into charts showing completion levels and new iterations to process•Daily meetings with department heads to ascertain their progress and generate reports•By use of MAS-200, create PO’s, sales orders and BOL’s for in and outbound material for plant•Coordinate daily production schedules to department heads•Compile and maintain monthly inventory reports of finished and raw materials to reduce shrinkage•Invoice all finished shipments daily•Maintain access database for recall reliability•Manage driver’s logs •HR – new hires, E-Verify, OSHA 300 incident reporting•Reconciled end of month/quarter/year financials for accounts at Mississippi location Show less

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  E Staffing

  Apr 2012 - Sept 2012

  Administrative Assistant

  •In college full time at ITT Tech Manage SharePoint documents•Prepare Invoices using Quick Books•Data mining and compiling reports for senior management using Excel 2010 with pivot table analysis and flow charts•Maintain office supplies and technical support for printers, desktops and VPN to server•Assistant all department heads with daily operations•E-Verify Certified Bind and prepare presentations for expo events•Manage travel arrangements for technicians and department heads Show less

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  Satellites Unlimited Inc.

  Jan 2013 - Aug 2013

  Payroll and Recon

  •Biweekly payroll for 700 + employees•Managing remedy ticket system for technicians•Working knowledge of PIXSYS software and ADP•Recon of equipment and labor on 20,000 + jobs biweekly•Data mining and compiling reports for senior management using Excel 2010 with pivot table analysis

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  IBM Global Process Services

  Feb 2014 - Jun 2015

  Systems Management Specialist, Account Focal

  •Performance Capacity Management Reporting, for Midrange, SAN, SAP, WINTEL, NETWORK Reporting•Account Focal for 6 accounts, Secondary Focal for 5 accounts and backup focal for 6 account•Received Manager’s Choice Award 2015•Daily operations consist of but not limited too Responsible for in depth documentation in QMX for procedures in generating reports for focal accountso Responsible for accurate account information in AIM database o Work with Virtual Centers xSeries LPAR, AIX, UNIX, LINUX, Solaris, 2000, 2003,2008,2012o Responsible for troubleshooting issues for Focal accounts - Disk Utilization, Memory Utilization, and Capacity Utilization. Paging/Sec, Capacity Thresholds, Collection Errors per data types, Virtual Center xSeries LPARS Space Disk and Network Utilization, Disk I/O Statistics, o Gap Analysis for Account Teams for accuracy for billing•RCA – Root Cause Analysis •UAT – User Acceptance Testing •Weekly Collection Reports with Ticket building and assign appropriate SA teams.•Provide in depth SAP reports for presentation to client in monthly meetings•Hyperion application (now Oracle Hyperion Performance Management application) for access of the DB2 Database for report automation•PMP – work with SAs, Account Team, SDM and Client to drill down on collection and reporting issues using LEAN and Agile methodologies •Client interfacing for High Level meetings to give definitive answers to reports that are generated as well as PPT•Execute and Manage Ad-hoc reports•Managed SSO IDs using GIAMA w/ITIM for accounts, SAP,SAN,SRM, GSA,DB2 totaling 78 •Working with SRM Team to define important functionality of tools whether GUI interface or DB2•Remedy, ISM and IMPACT ticketing•VBA/Visual Basic Application report building for automation Show less

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  The Honey Baked Ham Company, LLC

  Feb 2017 - now

  Business License Administrator

  Organized; able to handle multiple tasks and large volumes1) Responsible for filing numerous business license and permit renewals for all HBH company stores including express/seasonal stores.2) Responsible for gathering a list of all required licenses and permits, updating and maintaining a filing calendar.3) Liaison with various department, store managers, district managers to resolve business license related issues.4) Liaison with State, County and City licensing departments to ensure all HBH stores are in compliance with all required licenses and permits. 5) Obtain necessary data, records and affidavits required by licensing departments for renewals.6) Establish relationships with State, County and City licensing departments to make process more efficient.7) Responsible for coding business license payment to proper GL account number, identify type of payment method and provide to accounting in a timely manner.8) Serve as support for the sales and use tax function for times when Sales & Use Tax Supervisor is absent.KEY RESULT AREAS• Reduce late filings of license/permit renewals.• Reduce threat of store closure due to license/permit non-compliance.• Accurate calculation of renewal fees and completion of forms. Show less