Gemma Verga

Experience

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  Johnson Controls

  Oct 2004 - Mar 2010

  Engineering Administrator

  Working on the Barclays Contract as an engineering administrator.Dealing with Reactive work orders issuing and completingDealing with PPM work order issuing and completingCompleting invoices including raising P/O and GRNCompleting Tier 1 orders keep the client up to date with completionDealing with the team holiday/sickness and daily dutiesEnsuring all orders are completed within SLA including proactive orders/work ordersDealing with Management meetings/minutesOrdering catering/travel and room bookings for the team members Keep training matrix up to date and ensuring the team are booked on training that is required.Tuped over to SPIE Matthew Hall Show less

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  ISS Facility Services UK

  Oct 2012 - now

  Technical Services Support Manager

  To provide efficient management support and co-ordination in support of the Technical Services Director to ensure the smooth running of the business. To be responsible for the overall management of the technical element of the contract ensuring ISS procedures are implemented and adhered to.Building ManagementTo be responsible for the Technical Services Directors administration in support of the Barclays contract, including setting up operational and administrative procedures and systems in order to meet the particular requirements of the contract.To be responsible for the preparation of monthly reports depicting all areas of service for which the Technical Services Director is responsible.To prepare in conjunction with the Technical Services Director, financial and management information plans based on the services within the Technical sector.To prepare and issue other predefined documents and reports which form part of the contract, to include customer’s internal reports.To attend monthly meetings and provide detailed minutes as and when required. Providing assistance in preparing reports, communications, official letters, and other communications as required by the Technical Services Manager.Team ownership of key areas of document management such as Insight and data Warehouse.To undertake other general office duties relating to the contracts including:Updating of electronic records around:Senior Team Holiday /sickness trackingChange of T&C’s submissionRecruitment trackingInternal vacancies managementLeavers / new starters control.Specialist Supplier contract renewal negotiations and documentationAttending meetings to resolve problemsProduction of short range plan informationResearch, prepare and supply informationDraft and prepare documentsDevelop, implement and maintain proceduresTo establish and build effective working relationships with the Client, acting as the assistant to the Technical Services Director in client Show less