Rupert Neve

Experience

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  Vickers Fluid Power

  Jan 1981 - Jan 1987

  Managed central CAD server and CAD workstations. Key Accomplishments:• Designed, wrote and implemented a symbol-based quotation production system that significantly reduced quotation production time and greatly improved professional appearance.• Dramatically reduced design time and production errors by installing parametric models of hydraulic manifolds. Four year technical apprenticeship covering all areas of the business and factory/manufacturing processes.Key Accomplishment:• Won apprentice of the year out of 120 local apprentices.

  • CAD System Administrator

    Jan 1985 - Jan 1987

  • Electro-Hydraulic Technical Apprentice

    Jan 1981 - Jan 1985
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  SQUARE D Limited

  Jan 1987 - Jan 1994

  CAD/CAM System Administrator

  Oversaw central CAD/CAM server and CAD workstations. Implemented automated sheet metal nesting for CNC punch machines. Introduced automated drawing nesting for plotters.Key Accomplishments:• Reduced drawing production time by 30:1 with the implementation of a new symbol library.• Dramatically increased customer quotation efficiency by enabling parametric drawings of products.• Dramatically decreased plotting costs by over 50%.

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  Schneider Electric Limited

  Jan 1994 - Jan 2005

  Lead five engineer onsite support team, serving approximately 700 usersKey Accomplishments:• Initiated new central Helpdesk system.• Managed UK IT process and procedure compliance. Oversaw all onsite non-DCS IT infrastructure. Directed the installation of CAT 5 flood wiring. Managed PABX and telephony.Key Accomplishments:• Installed and administered the following: local File and Print servers, local application servers, LAN infrastructure, all printers and plotters, local PCs.• Instituted a manual Helpdesk ticket system.

  • Onsite Support Manager UK South

    Jan 1997 - Jan 2005

  • Network Support Analyst

    Jan 1994 - Jan 1997
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  CAPGEMINI UK PLC

  Jan 2005 - Aug 2016

  Direct complex reversibility project and complete related objectives. Avoid critical incidents throughout implementation of project. Satisfy all levels of customer expectations to contractual SLA's and KPI's. Remain informed of industry standards and new technologies. Key Accomplishments: • Guide client through successful 5M€ reversibility project with no increase in critical incidents. • Primary point of contact for the customer• Data Centre Services responsibility in addition to End User service delivery tasks within role.• Exceeded all contractual SLA’s and KPI’s• Exceeded customer satisfaction KPI• Knowledge transfer to new service provider signed off without reservation Show less Managed internal and customer control and escalation points. Implemented systems including Problem and Change processes and service improvement plans. Managed infrastructure management delivery and addressed critical incidents. Strengthened customer relationships. Key Accomplishments:• Established robust customer relationship at a local engagement levelo Primary escalation point for customer & internal teams Attending all project kick off meetings and weekly working groupso Managed internal & customer control points Delivery of all SLA, KPI and performance statistics at monthly service review meeting• Directed onshore and offshore teams with a P & L responsibility for 2M€ budget.• Integrated IT services for over 1500 users for new entity acquisition.• Managed successful migration of 3000 users from Windows XP to Windows 7.• Consistently exceeded customer satisfaction KPI Show less

  • Infrastructure Outsourcing Service Delivery Lead UK & Ireland

    Jan 2016 - Aug 2016

  • Infrastructure Outsourcing Service Delivery Manager UK & Ireland

    Jan 2012 - Jan 2016

  • Infrastructure Outsourcing Onsite Support Manager UK & Ireland

    Jan 2005 - Jan 2012