Kay Ibea - Dela Cruz

Experience

• 

  Barangay Villarica

  Jan 2002 - Jan 2007

  Public Servant - SK Chairman (Youth Organization)
• 

  ITPPL Services, Inc.

  Oct 2006 - Sept 2018

  - Oversee all the area of responsibilities of PHL Development Operations Team: Quality Assurance, Product Support, Data Reports Development, XML Development, WordPress and Project Management. - Communicate and report to point of contact in the United States via email, call, and video conference. - Provide training opportunities that would secure the growth of skills and performance of the team resources and bring in new tools and strategies that will increase productivity and insight. - Creates acceptance criteria used for quality assurance testing of release projects- Runs staging test to assure a bug-free and functional system- Runs maintenance and regression testing- Provides support and assistance to clients who encounters problem in the system- Writes project specifications, release notes and documentations- Proofreads editorial articles- Monitors ad-hoc adapters- Performs QA of data feeds- Build and design SQL reports.

  • Development Operations Manager

    Apr 2009 - Sept 2018

  • QA/System Tester

    Oct 2006 - Apr 2009
• 

  University of Mindanao

  Jun 2017 - Aug 2017

  College Instructor

  Subject: IT Concepts & Systems Analysis and Design

• 

  Advisen - A Zywave Company

  Oct 2018 - Sept 2020

  Operations Manager
• 

  Startup teams

  Jan 2019 - now

  Consultant

  Offers advise and consultation to start-up teams in running operations, system development life cycle, data entry, support, and client communications.

• 

  BeshTEAs

  Jul 2020 - Dec 2022

  Entrepreneur

  Co-owner of a milk tea and snack bar

• 

  Zywave

  Sept 2020 - now

  Operations Chief of PHL