Premkumar Nagarajan

Experience

• 

  Maersk Global Service Centres (India) Pvt. Ltd.

  Dec 2010 - Jan 2017

  • Directs and coordinates a team of Customs Service Specialists/Clerks performing the customs entries or support of customs entries in daily operations• Manages team productivity and develops initiatives for efficiency improvements• Identifies training needs and opportunities to develop a highly skilled Customs Operations Team• Ensures all work for assigned department/team is completed in a timely and efficient manner• Supports in KPI achievements by monitoring and driving performance and evaluating Customs Service Specialist team members• Ensures operational adherence to defined processing standards• Handles escalations (e.g. dispute with internal/external customers)• Interacts with Customer Service, Product, and Global Service Centers, if required• Typically supervisors a large team of associate level employees/ or lower level employees in professional roles Show less -Preparing daily workloads for staff & co-ordinating the daily allocation of work. -Motivating the team to achieve high standards and KPI targets. -Handling new client enquiries and acting as the face of the business. -Dealing with and resolving problems and issues which arise. -Mentoring and training up junior and new staff. -Monitoring & reporting on standards & performance targets. -Arranging & chairing weekly team meetings, focusing on targets & achievements. -Implementing new initiatives. -Involved in the recruitment of new staff. Praise team members and creates a positive working environment. -Providing prompt and accurate information on individual performance. Show less

  • Team Leader - Import

    Sept 2013 - Jan 2017

  • Subject Matter Expert

    Dec 2010 - Sept 2013
• 

  Barclays

  Jan 2017 - Apr 2019

  Team Manager
• 

  DHL Global Forwarding

  Apr 2019 - now

  Ability to work, coordinate lead and manage across all UiPath divisionsAct as a liaison between business and RPA Development teamEnsure all projects delivered within time, scope, quality, and cost constraintsAssist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired qualityEnsure resource availability and allocationDevelop detailed project plans to monitor and track progressManage changes to the project scope, project schedule, and project costs using appropriate verification techniquesMeasure project performance using appropriate tools and techniquesReport and escalate to management as neededSuccessfully manage the relationship with the client and all stakeholdersRun customer facing project status meetings as requiredDevelop customer project status reports as requiredManage project issues and risksDevelop and manage project dependenciesCreate and maintain comprehensive project documentationPresent project dashboard to all levels of stakeholders and managementProactively manage stakeholder issues with professionalism and tactWork collaboratively with all UiPath teams involved in the projectsAssist in the development and/or review of related documentationCoordinate feedback and insight from stakeholder engagements to improve the product, delivery kits and overall customer experienceFacilitate legal and security overview of use cases Show less

  • Sr.Team Manager - Process Automation

    Oct 2024 - now

  • Automation Manager

    Jul 2022 - now

  • Manager - Air freight

    Apr 2019 - Jul 2022