Carl Edom

Experience

• 

  Verizon Business

  Jan 2006 - Jan 2008

  Customer Implementation Engineer

  • Project based implementation of technical solutions to customers. • Work on high level customer projects whereby you will be responsible for the deliverables on the projects, making sure they are delivered on time with expected quality and set expectations with the account team and• Drives resolutions on escalations (2nd Level)• Debugging issues relating to routing tables and relevant routing announcements• Problem diagnosis and definition• Assuming ownership and managing customer problems• Upholding of superior service at all times• Adherence to internal and external service level agreements and procedures• Working within defined procedures and systems to log, track and store information about the problems and resolution• Proactive follow-through of faults with vendors until final resolution• Complete customer management• Cisco Pix (515, 535, 506, 501) V6 and V7• Routers (800, 2800, 1700, 1800, 1600)• Switches (6500, 6000, 2900,3500) IOS and CAT0S• Routing protocols, RIP, EIGRP, BGP• Standby Show less

• 

  Sentech

  Jan 2008 - Jan 2011

  Senior IP Specialist

  Planning for new internal and external customer solutions Design of New services, PoP's and the upgrading of Core infrastructure Documentation of the network and all new solutions.Compiling of monthly and daily capacity reports. Fault finding within the Core NetworkAssisting operations with all 3rd level supportTender Evaluations

• 

  MTN Business

  Feb 2011 - Dec 2013

  Engineer : Planning and Optimization

  • Looking after top 20 MTN Business Customer including MTN Group as a customer• Provisioning additional services for existing customer and working on complex customer network designs • Handling 3rd support escalations for mostly the top 20 customers and infrastructure related issues • Assisting with POC for new products and technologies• Working on Juniper devices, ISG, SRX, Extreme Switches and Cisco devices• The Core and Provider Edge is a blend of Cisco and Juniper devices and the Customer edge devices are either Huawei or Cisco• Assisting Presales with RFPs and design• Testing of new devices supplied by Vendors.• Reporting on Capacity Show less

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  Currently Available for Work

  Feb 2014 - Jun 2014

  Senior Network Engineer
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  Altron Nexus

  Dec 2016 - Oct 2023

  • Senior Manager Engineering at Altron Nexus

    Aug 2020 - Oct 2023

  • Solutions Architect/Technical Lead

    Dec 2016 - Oct 2023

  • Solutions Architect /Project Technical Lead

    Dec 2016 - Oct 2023
• 

  MTN

  Aug 2022 - now

  Senior Consultant - Network Engineering