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Sudeepta Dey

Sudeepta Dey

Senior Process Executive

Followers of Sudeepta Dey722 followers
location of Sudeepta DeyBengaluru, Karnataka, India

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  • Timeline

  • About me

    Assistant Manager - Services Delivery at Emeritus | Organic Farmer

  • Education

    • Delhi Public School, Dwarka

      -

    • Manipal Academy of Higher Education

      -
      Bachelor of Architecture - BArch

  • Experience

    • Myntra.com

      Jan 2015 - May 2016
      Senior Process Executive

    • Swiggy

      Sept 2016 - Feb 2021

      CC Labs being an experimental team delivered 100+ projects across business lines. Ran projects for different functions. Initiated inhouse projects to improve CSAT and streamlined SOPs. Project lead for Swiggy Daily (Gurgaon) and Swiggy Food Court (Bengaluru Airport). Managed bug bash for new products. Achieved NPS accolades from stakeholders. Was awarded as the "Swiggy Pathfinder" for 2019.

      • Operations Lead - Email & Fraud Investigations

        Mar 2020 - Feb 2021

      • Team Lead - Social Media ORM

        Nov 2019 - Mar 2020

      • Operations Lead - CC Labs

        Jan 2019 - Nov 2019

      • Quality Analyst - Customer Experience

        Jan 2018 - Jan 2019

      • Social Media Specialist

        May 2017 - Dec 2017

      • Senior Process Executive

        Sept 2016 - Apr 2017

    • Bewakoof.com

      Mar 2021 - Dec 2024
      Assistant Manager - Operations

      Managing critical teams : Social Media, Grievance, Trust & Safety, CRM, Training & Quality

    • Emeritus

      Dec 2024 - now
      Assistant Manager - Services Delivery

  • Licenses & Certifications

    • CDJ PRO

      Beatworx Studio, Bangalore

    • Values Masterclass

      Swiggy

    • Lean Six Sigma White Belt Certification

      Udemy
      Dec 2019