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John N. Scala

John N. Scala

Prior 8 years of IT experience available upon request.

Followers of John N. Scala37 followers
location of John N. ScalaWest Palm Beach, Florida, United States

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  • Timeline

  • About me

    Network Engineer - AWS, Cisco, and Microsoft Certified

  • Education

    • Various Technical Classes and Schools

      -

      CCNA 640-802 Cisco Certified Network Associate, MCTS 70-431 SQL Server 2005, Interconnecting Cisco Network Devices, Fundamentals of Solaris 8, MCSE Certification Training, Administering Microsoft Windows NT 4.0 The Chubb Institute – Diploma, Data Center Support, Cittone Institute – Electronics and Computer Technology, County College Of Morris – Earned 57 credit

  • Experience

    • From Desktop Support to Network Administrator

      Aug 1996 - Feb 2005
      Prior 8 years of IT experience available upon request.

      3i Implant Innovations, Inc Palm Beach Gardens FL - Onsite ConsultantVendquest Inc. Murray Hill, NJ - Network AdministratorMorgan Stanley / Dean Witter New York, NY - PC LAN SpecialistPrudential Livingston, NJ - Senior PC / LAN Specialist 4G Data Systems / Smith Barney Manhattan, NY - PC Technician

    • Seven Kings Holdings

      Mar 2005 - Jul 2006
      Director of Information Technology

      Managed the entire network, which consisted of 11 remote marina's, from a central location. Established network connectivity to the marina's via VPN configurations. Setup and configured a guest wireless network for marina clients. Converted newly acquired marinas to company standards for connectivity.Trained and supported all user of their technical needs.

    • Biomet 3i

      Jul 2006 - Nov 2007
      IT Support Technician

      Supported all specialized manufacturing equipment for production purposes. Managed and supported all desktops, laptops and touch screen devices.Created and maintained all images for computer systems. Traveled off site to assist our sale's team with new methods of remote access.

    • Anderson Moore Construction

      Dec 2007 - Feb 2009
      Network Technician

      Preformed administrative management of servers, routers, and switches for optional performance and reliability.Configured and maintained all desktops, laptops, printers and scanners for each office. Trained and supported all user via local and remote support. Managed and maintained 100 cell phone account. Updated software and contact lists accordingly.

    • Apple

      Oct 2009 - Oct 2010
      Sales Specialist

      I earned customers trust by recommending relevant solution that fulfill their needs and aspirations.

    • Dell

      Nov 2010 - Jun 2014
      Technical Analysis Sr. Associate

      Consultant for Tenet Florida Physicians ServicesCoordinated with multiple vendors to complete the conversion of acquired offices. Worked with Dell's upper levels of support, to complete complicated technical issues, due to environment changes. Evaluated all offices and produced quotes for new equipment to meet Tenet's standards.Managed the connectivity and operation of each office with local and remote support. Created all computer images for PC's, laptops and tablets for Tenet nation wide.Controlled and managed all of Tenet's inventory of new and old assets. Show less

    • TriCorp Solutions LLC

      Jun 2014 - Nov 2015
      Engineer / Business Communication Advisor

      Managed Management Services, and Installation Services: Network Design, Security Assessments, Server & Computer Support, and Cabling.

    • Pomeroy

      Nov 2015 - Aug 2018
      Technical Support Engineer, Tier 3

      • Troubleshoot and resolve technical support issues via telephone for our customers utilizing xDSL, Broadband, and VPN technologies.• Coordinate with CLEC’s, ILEC’s and ISP’s to resolve issues.• Production and configuration of router equipment (New Installs, RMA, etc,)• Complete and update trouble tickets in an expedient manner.• Communicate with Broadband Provisioning and ESS Engineering to ensure proper SLE’sare met.• Work all escalated technical issues to resolution, owning the process, and communicatingupdates to the customer effectively when necessary.• Conduct and participate in all applicable customer meetings to discuss escalated, and chronicsupport issues.• Assist with reporting, and analyzing of ticket trending to create opportunities to improveClient’s Customer Care Services.• Participation in customer retention by providing regular updates to customer statusmeetings.• Perform all technical support in a highly professional, and service oriented manner. Show less

    • Nfrastructure Technologies, LLC / IBM

      Sept 2019 - now
      IT Support Technician

      • Consultant for Cleveland Clinic Hospital.• Team lead for an iPhone and Windows 10 migration.

  • Licenses & Certifications

    • Cisco Certified Network Associate Security

      Cisco
      Aug 2016

    • Certified Meraki Network Operator

      Cisco Meraki
      May 2018

    • Microsoft Certified System Engineer

      Microsoft
      Sept 2000

    • Cisco Certified Network Associate Routing and Switching

      Cisco
      Sept 2013

    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Apr 2020

    • Apple Certified Support Professional

      Apple
      Aug 2010