Allison Miles

Experience

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  Br Frozen Custard & Sweets

  Jun 2015 - Sept 2015

  Team Member

  • Greeted and assisted guests while anticipating their needs.• Maintained supplies, equipment, cleanliness, and sanitation to health department and company specifications.• Prepared menu items in an efficient and hygienic manner.

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  Dixie Bones BBQ

  Jul 2016 - May 2019

  Server

  • Effectively communicated and cooperated with staff and guests alike.• Resolved customer complaints in a hospitable and guest-oriented manner.• Received and processed payments from guests promptly and courteously.

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  Not Your Average Joe's

  Jun 2019 - Aug 2020

  Server
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  Not Your Average Joe's

  May 2022 - Jul 2023

  Lead Server

  • Trained new hires by familiarizing them with the company's expectations and work culture.• Established and maintained effective channels of communication with team members and guests.• Provided guests with top-quality customer service in a friendly and positive manner.• Swiftly and successfully resolved conflict resulting in customer satisfaction.

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  International Association for Indigenous Aging

  May 2022 - Dec 2022

  Communications Intern

  • Supported the Centers for Disease Control and Prevention’s (CDC) National Healthy Brain Initiative by utilizing a comprehensive public health perspective; identified region-specific, culturally appropriate initiatives aimed at mitigating the disproportionate impact of Alzheimer's disease and related dementias within Native communities.• Created webpages containing healthcare provider resources using CSS Editor; prepared health education and promotion products targeting the Alaska Native and American Indian (AI/AN) community.• Evaluated and synthesized peer-reviewed scholarly resources to produce an extensive literature review and related infographics on social media as a health promotion and education tool in AI/AN populations. Show less

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  Self-employed

  Aug 2023 - Jun 2024

  Dog Walker & Pet Sitter

  • Adhered to clients’ specific instructions regarding their pet’s care and behavior.• Built trust and positive relationships with pets and their owners.• Communicated regularly with clients regarding their pet’s behavior, health, and any concerns observed.• Maintained punctuality and consistency in scheduled walking sessions; kept records of services provided, including times, distances walked, and any notable events.

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  Duty First Consulting

  Jun 2024 - now

  Management Analyst

  • Supports contract for the Centers for Medicare and Medicaid Services (CMS), Center for Consumer Information and Insurance Oversight (CCIIO) by reviewing and assisting the certification of qualified health plans to support the implementation of the Patient Protection and Affordable Care Act.• Manages technical aspects of webinar series deck development and front office clearance processes.• Supports ad hoc communications efforts, including drafting mass communications via Salesforce Marketing Cloud (SFMC) and targeted email outreach to issuer and state stakeholders.• Updates internal and external documentation (e.g., SOPs).• Provides note-taking support during meetings with CCIIO, issuer, and state stakeholders.• Assists with technical assistance in outreach efforts and strategic operations support, as needed. Show less