Mia Myking Bjørnsen

Experience

• 

  Smart Club

  Jan 2001 - Jan 2003

  Part time
• 

  Meny AS

  Jan 2004 - Jan 2006

  Part time

  On the side, during High school. Worked in the section with fresh foods.

• 

  Smart Club

  Jan 2006 - Jan 2008

  Department Manager

  Department manager in two departments; Textile and Interior. Responsible for sales, staffing and replenishment.In addition I had the overall responsibility for the entire department store several times a week.

• 

  Timberland Shop

  Jan 2008 - Jan 2011

  Sales Staff

  On the side of full time bachelor. Working with sales and won several sales competitions.

• 

  Handelsbanken

  Jun 2011 - Aug 2011

  Summer Intern
• 

  DNB

  Sept 2011 - Feb 2022

  Agile Coach in Corporate Center where our mission was to foster "Happy people working better on things that matter" in DNB. I supported digital teams in their way of working. This included how to work better together as a team and across teams and divisions in order to deliver value for our customers. Part of my role was to help teams having a clear direction and enable autonomy, transparency, trust, and psychological safety.Along side with team coaching (team agility), I worked with enterprise level business agility. Show less

  • Agile Coach

    Oct 2018 - Feb 2022

  • Division coordinator - IT Transformation

    Oct 2016 - Oct 2018

  • Authorised Financial Advisor

    Jun 2012 - Oct 2016

  • Customer Advisor

    Sept 2011 - Jun 2012
• 

  Orbit Technology

  Feb 2022 - Jul 2023

  Customer Success Manager

  As Customer Success Manager I’m responsible for all customer support, onboarding and retaining customers. I’m our customers voice in Orbit and make sure that we use customer insights when we set priorities. I identify opportunities and specify them for our backlog in close collaboration with the rest of the product team and developers. I thrive in the intersection between product, tech, sales and marketing as I have a good understanding of all the different disciplines, and see the need for good communication between us in order to be alligend which is crucial if we want to succeed. Show less

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  Strise

  Aug 2023 - now

  • Interim Head of Customer Success

    Sept 2024 - now

  • Customer Success Manager

    Aug 2023 - now