Amr Abd El-Moez

Experience

• 

  ITVikings

  Dec 2015 - now

  • Responsible for coordinate with Warehouses and Sales team to deliver trips as required services level and customer satisfaction. • Develop, and monitor delivery service KPIs to measure the effectiveness of the operation.• Coordinate with sales, dispatch, CS to ensure daily fulfillment of delivery orders.• Schedule on daily basis the haulers assigned Quantities based on priority and haulers performance.• Respond to customers complaints and act accordingly to maximize customer satisfaction.• Charge for coordinating with hullers (trucks owners) and own fleet ((trucks Company)) on daily bases and close monitor all the deliveries for all the customers in order to achieve the required services level and customer satisfaction.• Assist in building reports with the commercial department.• supervise and evaluate logistic specialist and despatch team. Show less

  • Senior Logistics Specialist

    Jun 2017 - now

  • Junior Logistics Specialist

    Dec 2015 - May 2017