David Araya

Experience

• 

  SYKES Costa Rica

  Feb 2002 - Sept 2023

  I manage a group of 14 individuals providing support for Intel Fabric solutions with both of their families (True Scale, and Omni Path Architecture).The main roles of my team are troubleshoot, triage, replicate, identify, troubleshoot, and resolve customer reported issues for our High Performance Computing (HPC) data center products. Technical Support Agent for multiple products. Hardware support for Intel Architecture products such as processors, motherboards, chipsets, and graphics adapters.Later on moved to the Server support group where I provided support for server board, Xeon processors as well as support to Software RAID and Hardware RAID. Delivered IT Helpdesk support for multiple companies. I was in charge of user creation, password reset, initial network setup. Share folders, Network printers configuration as well as regular maintenance for equipment as far as updates and virus cleanup. I delivered technical support for Toshiba laptops in various of possible hardware issues as well as software issues. I developed skills on troubleshooting issues with Windows 98, Windows 98SE, Windows 2000, Windows ME, and the first stages of Windows XP.

  • Data Center Group Subject Matter Expert (SME) at SYKES Costa Rica

    Sept 2015 - Sept 2023

  • Intel Technical Support Agent

    Feb 2004 - Sept 2015

  • Everdream Cop IT Helpdesk

    Jun 2003 - Feb 2004

  • Toshiba Tecnnical Support Representative

    Feb 2002 - Jun 2003
• 

  Alienware Inc

  Feb 2006 - Feb 2021

  Tech Support
• 

  Dell Technologies

  Feb 2021 - now

  Senior Engineer

  In charge of troubleshooting Storage appliances (IDPA), hardware, and software issues.Able to give support via remote connection and chat. Support mentor for my peers in the Americas region for the support pod.Recently moved to RPS VCF on VxRail team as SME.