Vinod Kumar

Experience

• 

  Midco Limited

  Apr 2003 - Jan 2013

  Operation Head

  MIDCO limited a leading Manufacturer of dispensers & service provider in the field of petroleum Retail Business like (IOCL, BPCL, HPCL, SHELL, and RILLeading the team of 50+ engineers, CSD department, and stock team with full operational responsibility of PSO territory (All above three States). Well managed three offices at positioned in different locations.Roles and responsibilities:- Effectively managed and achieved the 98 % SLA of Service call, Preventive maintenance. Was responsible to make the all type MIS and provide to HO with time to time. Track the activity of engineers in the field and provide the technical support those are facing problem in the field.  Responsible for completion of the preventive Maintenance in pre scheduled time. Responsible for timely generation & Submissions of the Invoices and collection of the payment from customers. Generating new business and renewals of all existing work orders. Played an active role in tender submission to clients for reviewing tender document and proposing clarification or deviations if required to customer. Managed the Local Venders with timely and improved delivery.  Interaction with the Oil Companies on operational/ commercial issues. Improved the efficiency of team & increased the profitability of territory during the tenure. Effectively managed the spares inventory at service center. Reporting to- Regional manager north Show less

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  Pine Labs

  Jan 2013 - Oct 2023

   Responsible for maintenance and analysis of Daily Capacity Utilization for the team. Accountable for managing all aspects of operations for POS Deployment with a 100+ Team. Preparing project progress reports and presentation for internal review meetings by top most senior management staff of the company to develop short/long term organizational goals and objectives Supervising customer service operations for rendering and achieving quality services by answering their queries & resolving their issues, ensuring minimum TAT. Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Responsible for deployment of POS across India with in TAT. Coordinating with Stock team for current requirement of stock for Service and new deployment for ensuring the dispatching material at PAN India on time to achieve the TAT. Planning for future requirement of Material and ensuring for availability with stock team for upcoming project. Responsible for Execution and deployment of Plutus project as per client guidelines. Show less

  • Senior Manager-Central Operation

    Apr 2018 - Oct 2023

  • Operation Manager-Field Control Unit

    Apr 2015 - Mar 2018

  • Assistant Manager Operations Support

    Jan 2013 - Mar 2015
• 

  Pine Labs

  Apr 2024 - now

  Associate Director- Field Service Delivery