Ian Iyamu

Experience

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  MCI WorldCom (Verizon)

  Mar 1998 - May 2004

  Senior DMS Databuild Engineer

  • Provided an excellent interface to Customer Champions and Sales for all Customer Data requirements.• Built, implemented and maintained all aspects of the MCI DMS100/250/GSP switch Databuild and OM troubleshooting• This involved building C7, Q931, CAS, DASS, and DPNSS signalling systems. • Ensured that all processes and procedures for implementing changes in data were followed including procedures for archiving all Databuild changes.• Assisted with providing innovative Databuild solutions where necessary.• Liaised with other Telco’s e.g. Nortel, BT, Ericsson, Energis, Orange etc regarding projects, number porting, private networks, national number change etc.• Weekly reports and timesheets provided to management.• Represented the team at meetings which included travelling to parts of Europe.• Handled some administrative duties on behalf of the Databuild Manager. Show less

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  Vodafone

  Jan 2005 - Jan 2008

  Switch Provisioning Engineer

  • DMS100 2Meg Databuild C7, Q931/ISDN, DASS, DPNSS and initiate datafill onto Nortel switches• Provide DMS switch Customer Provisioning and Test activities.• Liaise with NMC to prove/solve DMS switch related faults.• Liaising with other operators on porting of customer number ranges.• Build and test / integration & cutovers on the DMS network• Ability to prioritise and solve problems with minimal supervision. • Constant professional liaison with customers, Sales, Engineering and internal teams.• Ensure that all processes and procedures for implementing datafill changes are followed.• Liaise with other Telco’s e.g. Colt, Nortel, BT, Ericsson, Opal, Orange etc regarding projects, number porting, and private networks. Show less

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  AWE

  Jan 2005 - Jan 2005

  Data / Fibre Cabling Engineer

  • Cabling work exclusive for MoD project.• Site Survey and Risk Assessment of work area.• Liaise with management in preparation for Data/Fibre Cabling.• Fibre Optic cabling preparation/splicing/fusion/testing/trunking & containment.• Preparation/termination/testing with both Coaxial and Twisted Pair copper cables.

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  Mossmount Ltd

  Jan 2008 - Jan 2008

  Cabling Technician

  • Fully conversant with DDF industry standards and practices.• Co-axial/Copper termination techniques and practice, sync jumpering.• Fibre Optic cabling preparation/splicing/fusion.• Data Cabling - Moves and Changes.• Site Survey and Risk Assessment of work area.• Liaise with management in preparation for Data/Fibre Cabling.• Re-cabled and terminated/tested CAT5e throughout PC World premises in Guildford.

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  Foreign and Commonwealth Office

  Jan 2008 - Jan 2009

  SC Cleared Cabling Engineer

  • Cabling work exclusive for FCO – Foreign and Common Wealth project.• Site Survey and Risk Assessment of work area.• Liaise with management in preparation for Data/Fibre Cabling.• Fibre Optic cabling preparation/splicing/fusion/testing/trunking & containment.• Preparation/termination/testing with both Coaxial and Twisted Pair copper cables.

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  O2 UK

  Jan 2008 - Jan 2008

  Jumpering Technician

  • Fully conversant with DDF industry standards and practices.• Co-axial/Copper termination techniques and practice, sync jumpering.• Fibre Optic cabling preparation/splicing/fusion.• Data Cabling - Moves and Changes.

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  Bailey Teswaine

  Nov 2008 - Apr 2009

  Data & Voice Cabling Engineer

  • Networking Fibre Optic, Cat5/6 Cables, Krone.• Working with installation teams and very customer focused.• Knowledge of Remedy ticketing system and Asset Point.• Racking & stacking of switches, servers, PDU’s.• Fully conversant with DDF/ODF industry standards and practices.• End to end cable testing and trouble shooting techniques.

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  Redstone

  Jan 2009 - Dec 2009

  Moves and Changes Engineer (Weekends)

  • Exclusive moves and changes for Investment Banks in Canary Wharf.• Windows 2000 to Windows XP rollouts• Moves and Changes on trading/office floors.• Removing legacy dealer boards/monitors/desk-tops/cables.• Installing new dealer boards/monitors/desk-tops/ data cat5/6 & fibre cables.• Pinging each new desk –top to confirm connectivity.• Working with installation teams and very customer focused.• Break Fix to desktops and laptops

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  Line Management Group

  Jan 2009 - Dec 2009

  Moves and Changes Engineer (Weekends)

  • Exclusive moves and changes for Investment Banks in Canary Wharf.• Windows 2000 to Windows XP rollouts• Moves and Changes on trading/office floors.• Removing legacy dealer boards/monitors/desk-tops/cables.• Installing new dealer boards/monitors/desk-tops/ data cat5/6 & fibre cables.• Pinging each new desk –top to confirm connectivity.• Working with installation teams and very customer focused.• Break Fix to desktops and laptops

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  Fujitsu UK and Ireland

  May 2009 - Jun 2010

  • Roll Out MAC exclusive for DII(F) MoD project.• Moves and Changes on office floors.• Removing legacy monitors/desk-tops/cables.• Installing new monitors/desk-tops/cables.• Working with installation teams and very customer focused.• Fully conversant with DDF/ODF/Krone industry standards andpractices.• End to end cable testing and trouble shooting techniques. • Roll Out MAC exclusive for DII(F) MoD project.• Moves and Changes on office floors.• Removing legacy monitors/desk-tops/cables.• Installing new monitors/desk-tops/cables.• Working with installation teams and very customer focused.• Fully conversant with DDF/ODF/Krone industry standards and practices.• End to end cable testing and trouble shooting techniques.

  • Voice/Data Rollout Cabling Engineer

    Nov 2009 - Jun 2010

  • Voice/Cabling Engineer

    May 2009 - Oct 2009
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  Phoenix IT Services

  Oct 2009 - Mar 2010

  Voice/Cabling Engineer

  • Roll out exclusive for CPS - Crown Prosecuting Service project.• Windows 2000 to Windows XP rollouts• Moves and Changes on office floors.• Removing legacy monitors/desk-tops/cables.• Installing new monitors/desk-tops/data cat5/6 & fibre cables.• Working with installation teams and very customer focused.• Fully conversant with DDF/ODF/Krone industry standards and practices.• End to end cable testing and trouble shooting techniques.• Break Fix to desktops and laptops Show less

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  Rushnet Ltd

  Jan 2010 - Apr 2010

  Moves and Changes Engineer (Weekends)

  • PC Moves and Changes on trading/office floors.• Decom/Recom monitors/desk-tops/ data cat5/6 & fibre cables.• Working with installation teams and very customer focused.

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  Steria

  Jun 2010 - Aug 2010

  SC Cleared Desktop & Laptop Rollout Engineer

  • Rollout exclusive for Communities & Local Government project.• Ghosting and rebuilding/re-imaging Desktops and Laptops.• Windows 2000 to Windows XP/Vista rollouts.• Desktop Support.• Active Directory.• Token Key RSA Account setup.• Moves and Changes on office floors.• Removing legacy monitors/desk-tops/cables.• Installing new monitors/desk-tops/data cat5/6 & fibre cables.• Working with installation teams and very customer focused.• Fully conversant with DDF/ODF/Krone industry standards and practices.• End to end cable testing and trouble shooting techniques.• Break Fix to desktops and laptops. Show less

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  Network and Cabling Solutions Ltd

  Aug 2010 - Sept 2010

  Data/Voice Cabling Engineer

  • Cabling work exclusive for Fluor IQ Farnborough project .• Site Survey and Risk Assessment of work area.• Trunking & containment.• Liaise with management in preparation for Data/Voice Cabling.• Preparation/termination/testing with cat6 cables.

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  FMS Data Cabling Ltd

  Aug 2010 - Aug 2010

  Data/Voice Cabling Engineer

  • Cabling work exclusive for Heron Tower project in Bishopsgate, London.• Site Survey and Risk Assessment of work area.• Trunking & containment.• Liaise with management in preparation for Data/Voice Cabling.• Preparation/termination/testing with cat5 & cat6 cables.

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  Berkshire Healthcare NHS Foundation Trust

  Sept 2010 - Jan 2011

  NHS Desktop & Laptop Rollout Engineer

  • Rollout exclusive for NHS Berkshire project.• Ghosting and rebuilding/re-imaging Dell Desktops and Laptops, Printers and Scanners.• Windows 2000 to Windows XP/Vista rollouts. Active Directory, Citrix Installs• Desktop Support & Floor Walking, 1st & 2nd line support• Zenworks and Zen Imaging, Emis, Vision, RiO, Printer/scanner Installs• Adding PIMS, Redwheel, Datix, Broadcare security groups and applying software applications• Moves and Changes on office floors.• Removing legacy monitors/desk-tops/cables.• Installing new monitors/desk-tops/data cat5/6 cables.• Working with installation teams and very customer focused.• Break Fix to desktops and laptops. Show less

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  Surrey and Borders Partnership NHS Foundation Trust

  Feb 2011 - Apr 2011

  NHS Desktop & Laptop Rollout Engineer

  • Project rollout exclusive for NHS Surrey Community Health PCT• Ghosting and rebuilding/re-imaging Dell/HP Desktops, Laptops, Printers and Scanners.• Windows 2000 to Windows XP/Vista rollouts.• Desktop Support & Floor Walking, Auditing, 1st & 2nd line support• VPN/3g/RAS – TCPIP - Novell Domain - GroupWise - Zenworks and Zen Imaging• DNS - Safeboot - Smartcard Software (IAClient) - RiO• Moves and Changes on office floors.• Removing legacy monitors/desk-tops/cables.• Installing new monitors/desk-tops/data cat5/6 cables.• Working with installation teams and very customer focused.• Break Fix to desktops and laptops Show less

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  NHS Hounslow

  Apr 2011 - Feb 2012

  Lead IFR IT Support Engineer

  • IFR – Individual Funding Request Project exclusive for NHS Hounslow PCT• Ensuring all processes and procedures for implementing changes are followed• Excellent interface with Customer Support initiatives & ITIL compliant• Ensuring all processes and procedures for implementing changes are followed• Assist with providing innovative solutions where necessary• Liaise with different departments & 3rd parties with escalations etc• Weekly reports and timesheets provided to management• Represent the team at various meetings• Coach & mentor team members with processes & procedures• Attended performance management workshops• Committed to improving the working standards to enhance customer satisfaction• Supporting over 600 GP practices in the transition of the new referral IFR system• Template builds for clinical systems to incorporate 2003/2010 Word and Microsoft Office outlook• Clinical systems: EMIS, Vision, SystmOne, iSoft Synergy• NHS.NET Administrator - Setting up accounts and passwords• Compliant with versions Windows XP, Windows Vista and Windows 7 rollouts• Regular daily reports to keep the team updated with IT solutions• VPN/3g/RAS – TCPIP - Novell Domain - GroupWise - Zenworks and Zen Imaging• Windows Server 2003 and SharePoint • DNS - Safeboot - Smartcard Software (IAClient), RiO• Desktop Support & Floor Walking, Auditing, 1st & 2nd line support• Installing new monitors/desk-tops/data cat5/6 cables.• Working with installation teams and very customer focused.• Break Fix to desktops and laptops Show less

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  NHS South London CSU

  Feb 2012 - Jan 2015

  South East CSU - NHS 1st & 2nd Line Service Desk Technician

  • IT Service Desk Technician exclusive for SE London NHS covering 25,000+ users • Ghosting and rebuilding/re-imaging Dell/HP Desktops, Laptops, Printers and Scanners.• Desktop Support & Floor Walking, Auditing, 1st & 2nd line support, Active Directory• Trouble Ticketing – SupportWorks – Hornbill, NHSmail - Outlook, Citrix, LANDesk • Compliant with versions Windows XP, Windows Vista and Windows 7 rollouts• Regular daily reports to keep the team updated with IT solutions - ITIL Awareness• VPN/3g/RAS – TCPIP - Novell Domain - GroupWise - Zenworks and Zen Imaging• DNS - Smartcard Software (IAClient), RiO, GEM Plus, IPT Cisco Agent• TCPIP Printers Installation and Trouble shooting, Remote Access• Installing new monitors/desktops/data cat5/6 cables.• Working with installation teams and very customer focused.• Break Fix to desktops and laptops & Laptop encryption• Cisco IPT call manager – New user accounts Show less

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  London Borough of Sutton

  Jan 2015 - Mar 2016

  2nd Line ICT Support Engineer

  • Shared ICT service for Kingston & Sutton Council• Projects exclusive for Sutton Council• Ghosting and rebuilding/re-imaging Lenovo/HP/Viglen Desktops, Laptops, Printers and Scanners.• Desktop Support & Floor Walking, Auditing, 2nd line support, Active Directory• Trouble Ticketing – SCSM - System Centre Service Manager • Compliant with versions Windows XP, Windows Vista and Windows 7 rollouts• Regular daily reports to keep the team updated with IT solutions - ITIL Awareness• Diagnostics to IPT Siemens/Unify Agent• DNS, TCP/IP HP, Richo Printers Installation and Trouble shooting, Remote Access• Installing new monitors/desktops/data cat5/6 cables.• Working with installation teams and very customer focused.• Break Fix to desktops, laptops, docking stations & PGP laptop encryption Show less

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  Vodafone

  Mar 2016 - Mar 2021

  SC Security Cleared Senior Voice Engineer

  SC ClearedVoice switching dataAudit customer circuits and number range blocksMigrations from DMS100 to C20Cease legacy customer circuitsNumber PortingSupport databuild email queries and faults

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  C the Signs

  Jun 2021 - now

  Technical Support Engineer

  Manage and troubleshoot technical issuesMaintain accurate records of calls, emails and discussions using AtlasCRM databaseJira Service Desk - Jira Service ManagementJumpCloud administrator - Cloud directory platformError management systems (Kibana and Rollbar) to investigate system errorsTracking user issues via LogRocket toolNHS Electronic Healthcare Record Systems (e.g. EMIS, SystmOne, Vision)Computer networking (e.g Domains, Active Directory, Group Policies)Good understanding of Microsoft WindowsSoftware deployment to GP surgeries and health centresOrganise new and existing technical support processes and proceduresAccess to eReceptionist's advanced virtual on demand voice communication service Show less