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Dhanyashree N

Technical Operations Analyst

557 followers

Bengaluru, Karnataka, India

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Timeline
About me
Server Engineer at Hewlett Packard Enterprise, German language certified ( A1 and A2 ).
Education
- Visvesvaraya Technological University
  -
  Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering
Experience
- IBM
  Jun 2014 - Dec 2014
  Technical Operations Analyst
- IBM
  Mar 2015 - May 2018
  - Technical Operations Analyst
    May 2016 - May 2018
  - Technical Operations Analyst
    Mar 2015 - May 2016
- Dell Technologies
  May 2021 - Oct 2021
  Services Technician
  Provide first level Support on Dell supplied products and/or peripheralsAssign incidents in line with documented guidelines and procedures and Demonstrate good judgment in analyzing information to make routine decisions.Handle inbound calls, emails, and web interface to support existing and new customers and Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.Be compliant and adhere to process design as per the management decision.Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database Show less
- Hewlett Packard Enterprise
  Jan 2022 - now
  Server Engineer
Licenses & Certifications
- Deutsch A2 Zertifikat
  Inlingua
  Oct 2018
- Deutsch A1 Zertifikat
  Inlingua
  Aug 2018
Honors & Awards
- Awarded to Dhanyashree N
  Shining Star Award at IBM. IBM Global Services February 1, 2016 Certificate of Excellence- For being a consistent performer.