Dhanyashree N

Dhanyashree N

Technical Operations Analyst

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location of Dhanyashree NBengaluru, Karnataka, India

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  • Timeline

  • About me

    Server Engineer at Hewlett Packard Enterprise, German language certified ( A1 and A2 ).

  • Education

    • Visvesvaraya Technological University

      -
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering
  • Experience

    • IBM

      Jun 2014 - Dec 2014
      Technical Operations Analyst
    • IBM

      Mar 2015 - May 2018
      • Technical Operations Analyst

        May 2016 - May 2018
      • Technical Operations Analyst

        Mar 2015 - May 2016
    • Dell Technologies

      May 2021 - Oct 2021
      Services Technician

      Provide first level Support on Dell supplied products and/or peripheralsAssign incidents in line with documented guidelines and procedures and Demonstrate good judgment in analyzing information to make routine decisions.Handle inbound calls, emails, and web interface to support existing and new customers and Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.Be compliant and adhere to process design as per the management decision.Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database Show less

    • Hewlett Packard Enterprise

      Jan 2022 - now
      Server Engineer
  • Licenses & Certifications

    • Deutsch A2 Zertifikat

      Inlingua
      Oct 2018
    • Deutsch A1 Zertifikat

      Inlingua
      Aug 2018
  • Honors & Awards

    • Awarded to Dhanyashree N
      Shining Star Award at IBM. IBM Global Services February 1, 2016 Certificate of Excellence- For being a consistent performer.