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Wilburt Coronel

Wilburt Coronel

Customer Service Representative

Followers of Wilburt Coronel113 followers
location of Wilburt CoronelCentral Luzon, Philippines

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  • Timeline

  • About me

    Program Specialist IV

  • Education

    • Holy Angel University

      2013 - 2020
      Master of Information Technology Information Technology

      Completed all academic requirements and passed the written comprehensive examinations.

    • Don Bosco Academy Mabalacat

      2004 - 2008
      High School Diploma

    • Holy Angel University

      2008 - 2012
      Bachelor of Science in Information Technology Major in Network Administration

      Activities and Societies: Pioneer President of Cisco Student Organization - HAU Chapter 2010-2012

  • Experience

    • Sutherland

      Mar 2010 - May 2010
      Customer Service Representative

    • Manila Grand Opera Hotel

      Nov 2012 - Mar 2013
      Management Information System Staff

    • City State Tower Hotel

      Nov 2012 - Mar 2013
      Management Information System Staff

    • Cherry Blossoms Hotel

      Nov 2012 - Mar 2013
      Management Information System Staff

    • City College of Angeles

      Jun 2013 - Jul 2019
      Practicum Coordinator

      Handled professional courses in the IT field and became the POC that supervises students on their on the job training.Created a practicum manual for the college.Initiated partnerships with multiple companies in Pampanga for the college OJT program

    • Uber

      Sept 2019 - now

      Act as an SOT (source of truth) for multiple US&C lines of business.Spearheaded the alignment sessions, newsletter and insight creation.Initiated multiple projects geared towards quality improvement. Audited contacts for multiple US&C lines of business and participated in projects that revolves around quality Handled phone, messaging, and email onboarding support, and became an SME (subject matter expert) POC for ANZ and US&C mega regions focused on mobility and delivery.

      • Program Specialist IV - Core Services - Global Quality Programs, Delivery

        Dec 2024 - now

      • Sr. Service Quality Specialist - US&C Service Quality

        Nov 2022 - Nov 2024

      • Service Quality, Risk, and Compliance Specialist II - US&C Quality

        Nov 2021 - Nov 2022

      • Community Operations Secialist

        Sept 2019 - Oct 2021

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Wilburt Coronel
      Presidents List Holy Angel University May 2012