Benson Oyier

Experience

• 

  Kenya Power

  Jan 2011 - May 2012

  IT Data Communication Network & System Analyst

  - Provided technical expertise for IT network design, implementation, optimization and upgrade.- Monitored the LAN/WAN network environment including switches, firewalls, and Internet access and software applications. - Installation, configuration and maintenance of Windows servers, and Cisco infrastructure/components. - Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions. - Provided administration support, accessing network systems in their ‘root’ level. Show less

• 

  Power Systems, a PlayCore Company

  May 2015 - Nov 2015

  Jr Systems Administrator

  o Administered and maintained user access controls and procedures to prevent unauthorized access.o Provided telephone and in-person support to over 200 employees, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network-related technical issues.o Knowledgeable in script writing in PowerShell and VBScript; working with Windows Defender, Data Loss Prevention, Network Access Controls, Bitlocker, Active Directory/Group Policy, and QlikViewo Provide engineering services for desktop Privilege Management to allow or deny listing of executables and applications with productso Tracked all outstanding tickets, working closely with the System Administrator to ensure timely resolution of problems.o Documented all technical issues, highlighting the steps taken to remediate problems.o Tasked with training new hires on internal systems and procedures. Trained 30 new hires in a 4-month period as the company rapidly expanded.o Performed identity and access management activities.o Updated existing access management and provisioning workflows.o Managed Microsoft Exchange for users, including creating user accounts and fixing MS Exchange issues. Show less

• 

  OmniNET, Inc (acquired by Cytracom)

  Nov 2015 - Nov 2017

  Cloud Infrastruture Engineer 1

  o Monitored for threats and vulnerabilities through a combination of automated and manual processes and responded accordingly as a continuous feedback loop; incorporated learnings into additional preventive and detective controls; researched and developed risk mitigating approaches and drove response and remediation.o Document, test, and manage incident response processes and support personnel investigations; Conduct forensics, and analysis; incorporate external threat intelligence sources related to zero-day attacks, exploit kits and malware into detection tools.o Incorporated external threat intelligence sources related to zero-day attacks, exploit kits, and malware into detection tools; conducted forensics such as host-based disk and memory, as well as network analysis. o Define security monitoring use cases and develop and tune supporting content for security tools (for example: dashboards, alerts, reports, rules), including but not limited to the configuration and monitor security information and event management (SIEM) platform and endpoint detection tools for security alerts; perform data analysis in support of security event management processes, including root cause analysis.o Managed, tested, and documented incident response processes; worked with Managed Security Services Provider (MSSP) services and maintained vendor relationships; supported personnel investigations; maintained external threats, assessing risk to the firm's environment, and supported risk mitigation and response activities.o Partnered with Tier II and Tier III help desk peers to resolve complex problems that required escalation. Provided detailed descriptions of issues in the trouble ticket system and followed up diligently to ensure swift resolutions. Show less

• 

  First Bank

  Mar 2017 - May 2017

  Client Contact Technical Assistant

  - Provided technical support for customers over the phone- Assisted clients with resetting their passwords remotely through IBS Manager- Assisted clients with new enrollment for online banking, creating user accounts, and setting user passwords remotely over the phone through the IBS Insight manager- Managed the customer service tool to help clients verify their bill payments, and creating of service request to FIS- Maintenance of client contact information such as updating clients address, phone number within the IBS manager, and sales management Show less

• 

  Harrisonville Telephone Company

  May 2017 - Jun 2017

  Internet Support Technician

  - Assisting to configure Netgear routers- Assisting in troubleshooting and configuring Comtrend Modems- Troubleshoot, diagnose and repair computer equipment over the phone. - Provide user PC hardware/software phone support. - Work closely with other MIS support personnel and team members on special projects as required. - Install PC software and computer peripherals. - Research operational issues using outside resources. - Learn and implement new software and operating systems. - Generate reports for IT staff as needed from Help Desk system software. - Maintain clear, concise, and consistent logs of work performed in the automated Help Desk system software. - Recommend and configure new PC systems. - Act as mediator between computer hardware/software manufacturers and users to resolve operational and service issues. Show less

• 

  St. Anthony's Medical Center

  Jan 2018 - Sept 2019

  Senior Service Center Application Specialist

  o Maintained and supported systems, workstations, mobile devices, printers, and peripherals; responded to user service requests; and resolved trouble tickets. Ensured system security for desktop, mobile, and cloud environments.o Create test plans and cases for new applications and tool offerings; routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed; review delivery and uptime metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside.o Commended for quickly resolving complex issues, including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more.o Manage and maintain systems and processes that enable management and security on the endpoint such as Group Policy and Configuration Profiles; monitor and enhance packaging, software and patching deployment schedules as needed. Show less

• 

  KPMG US

  Sept 2019 - now

  • Sr Analyst I Nexus User&InfSvc

    Oct 2021 - now

  • Senior Digital Nexus Analyst

    Jan 2020 - Oct 2021

  • Contigent Analyst, Digital Nexus

    Sept 2019 - Jan 2020