Benedict Williams

Experience

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  Center for Grassroots Economic Empowerment

  Jun 2014 - Oct 2015

  Management Information System (MIS) Team Member

  - Analyzed customer deposit and loan transaction data to provide insights for informed decision-making within the microcredit organization.- Identified trends and patterns in transactional data to optimize operational processes and improve customer service.- Developed and implemented data analysis methodologies to effectively interpret large datasets and extract actionable information.- Collaborated with cross-functional teams to translate data insights into strategic initiatives to enhance business performance.- Utilized data visualization tools to create reports and dashboards for stakeholders, facilitating comprehension and decision-making.- Played a key role in identifying opportunities for process improvement and efficiency enhancement based on data analysis findings.- Ensured the accuracy and integrity of data through rigorous quality assurance processes and adherence to data management best practices.- Actively participated in meetings and discussions to present findings and recommendations derived from data analysis. Show less

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  Access Bank Plc

  Apr 2017 - Aug 2020

  Service Manager

  - Supervised transaction officers and customer service managers, ensuring 95% compliance with service level agreements (SLA).- Ensured adherence to banking regulations and internal policies, maintaining a 100% compliance rate in transaction handling.- Managed branch vault cash and ATMs, ensuring operational security and 99% customer satisfaction.- Conducted transaction reconciliation for teller and ATM operations, reducing discrepancies by 20%.- Led change management initiatives during the Access-Diamond Bank merger, facilitating cultural integration across 5 branches.- Managed branch budgets and expenses, ensuring financial efficiency and a 10% reduction in costs.- Trained staff on process management and tools such as Dynamics 365 and CRM, improving operational effectiveness by 15%.Skills: Show less

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  Sterling Bank

  Aug 2020 - Mar 2022

  - Created and executed social media strategies for Sterling One Foundation, increasing engagement by 30%.- Developed and maintained content calendars, using brand storytelling to enhance audience engagement.- Managed NGO events from concept to execution, ensuring successful project delivery within budget and timelines.- Collaborated with project managers on NGO-led initiatives, contributing to the successful execution of multiple projects.- Engaged stakeholders and sponsors, producing comprehensive documentation and managing inquiries, leading to a 20% increase in sponsorship. Show less - Ensured smooth branch operations by maintaining service level standards, achieving a 20% increase in operational efficiency.- Implemented risk management strategies, reducing asset-related incidents by 15%.- Managed and deployed ATMs, ensuring 99% uptime and high customer satisfaction.- Identified customer needs and provided actionable feedback to product development teams, contributing to a 10% increase in product adoption.- Conducted testing and quality assurance for new banking products, ensuring alignment with customer requirements.- Developed and implemented tools for cash management and financial analysis, reducing cash handling errors by 25%. Show less

  • Brand Marketing and Communications Team Member

    Sept 2021 - Mar 2022

  • Service Manager

    Aug 2020 - Mar 2022
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  Microsoft

  Oct 2022 - Dec 2022

  Finding innovative solution to address the household cost of living crisis in the United Kingdom using technology. Microsoft is launching an initiative to increase student awareness of opportunities and improve their readiness to maximize these opportunities.

  • Business Challenge

    Nov 2022 - Dec 2022

  • EMBRACE Programme

    Oct 2022 - Dec 2022