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Alida Sterling

Alida Sterling

Certified Nursing Assistant

location of Alida SterlingBellevue, Washington, United States

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  • Timeline

  • About me

    Training Lead at NINTENDO OF AMERICA INC & SUBS

  • Education

    • Columbia Basin College

      2003 - 2004
      Certification Nursing Assistant

    • California Nurses Educational Institute

      2010 - 2010
      Certified phlebotomy technician Phlebotomy Technician/Phlebotomist

  • Experience

    • Ambitions, Inc

      Nov 2005 - Apr 2008
      Certified Nursing Assistant

      Provided In-home health care for developmentally disabled clients.Learned how to build and lead an effective team.Cultivated strong skills in adaptability to manage complex and often emergent situations.

    • Teleperformance, USA

      Apr 2008 - Aug 2008
      ATT Call Center Customer Service Representative

      Handled in-bound calls for AT&T wireless.Provided technical support for cellular devices as well as accounts.Collaborated with Team Leads to introduce new ways to motivate agents. Built an understanding of, and passion for, building and maintaining strong customer relationships.

    • Wells Fargo

      Aug 2008 - Mar 2009
      Contact Center Specialist

      Frontline Customer Service for Wells Fargo Phone Bank. Built a higher understanding of building customer relationships and how it can affect a company in a global capacity. Gained insight into how different companies in the customer service industry motivate their employees and build strong and effective teams.

    • Providence Health & Services

      May 2012 - Oct 2014
      Phlebotomist

      Answered phlebotomist and physician questions for Providence Regional Laboratory for all of Oregon. Collaborated with hospital staff and laboratory technicians to ensure smooth and effective results delivery.Honed leadership skills with the use of effective and diverse communication.

    • Parker Staffing

      Oct 2014 - Nov 2020

      Supervisor/Senior Customer Service Representative for Parker Staffing at Nintendo, with additional duties as Contract Team Coordinator and New Hire/higher level employee training.Fine-tuned my leadership skills through Team leading and leading training classes.Solidified the importance of valuing differences in my employees and motivating them through the installation of trust in me and the company.

      • Training Specialist

        Apr 2017 - Nov 2020

      • Senior Customer Service Representative

        Oct 2014 - Nov 2020

    • Nintendo

      Nov 2020 - now
      Training Lead

  • Licenses & Certifications